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CRI Lab Quality Advisor

Mobile Technology in Critical Value Reporting
October 17, 2016 11:14 AM by Irwin Rothenberg
One of the key areas of laboratory-to-physician communication is the reporting of critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life-threatening and require a rapid Read More...
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Building Effective Educational Outreach
September 21, 2016 2:57 PM by Irwin Rothenberg
In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, Read More...
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Millennials Redefine Quality
August 31, 2016 4:23 PM by Irwin Rothenberg
The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are Read More...
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Has Your Customer Service Kept Up?
April 11, 2016 1:06 PM by Irwin Rothenberg
When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every Read More...
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Do You Speak IT? (Part 2)
January 11, 2016 11:35 AM by Irwin Rothenberg
Today, we continue with our discussion of commonly misused terms in healthcare information technology (IT). The recent and rapid development of this technology, as well as the evolving applications of these same terms, opens up the possibility of misinterpreted Read More...
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Do You Speak IT? (Part 1)
December 21, 2015 10:44 AM by Irwin Rothenberg
I recently read an interesting article 1 in Health IT and CIO Review that discussed commonly misused IT terms in the healthcare profession. The fact that these terms are misused so frequently is not solely due to misunderstanding or unfamiliarity; it Read More...
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Controlling Specimen Identification Errors: A Quiz
October 26, 2015 10:55 AM by Irwin Rothenberg
It is a well-known fact by now that most laboratory errors occur in the pre- and post-analytic phases of testing and that these errors can have a significant impact on patient care. Often, these activities do not occur within the physical confines of Read More...
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Adding New Staff to an Old Team
October 6, 2015 8:00 AM by Irwin Rothenberg
Sometimes, you have the good fortune to find qualified staff within a short time to replace those who have left, minimizing the disruption to your daily routine. More often than not, it takes a while to find the “right” person for your lab. In the meantime, Read More...
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Assess the Quality of Your Waived Testing
September 2, 2015 9:30 AM by Irwin Rothenberg
According to CMS, there were 229,815 laboratories in the U.S. , in 2012, of which 150,256 were Certificate of Waiver sites. Stated another way, this means that some 65 percent of laboratories in the U.S. do not have any routine oversight. The number of Read More...
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Different Shifts, Different Worlds -- Part I: Consistency Between Shifts
October 20, 2014 11:38 AM by Irwin Rothenberg
Have you noticed that when you work a different shift, it almost feels like you are working in a different lab? Whether we compare day/evening, evening/night or night/day interfaces, we often have different priorities, different responsibilities and different Read More...
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Training Isn’t Just Telling
October 2, 2014 5:16 PM by Irwin Rothenberg
The laboratory profession is changing so quickly that sometimes it is hard to keep up. Not only are we impacted technologically with new tests, new modes of communication and new venues for storing and retrieving data, but we are seeing innovative use Read More...
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You, Too, Can Be a Lab Director!
April 10, 2013 1:03 PM by Nancy Alers
Unless working in laboratory compliance or the regulatory industry is your bread and butter, I don't think most bench techs know a lot about all that is required to fulfill the different laboratory positions. As a bench tech for years, I heard many of Read More...
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