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CRI Lab Quality Advisor

Building Effective Educational Outreach
September 21, 2016 2:57 PM by Irwin Rothenberg
In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, Read More...
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Millennials Redefine Quality
August 31, 2016 4:23 PM by Irwin Rothenberg
The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are Read More...
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Value-Based Mobile Technology
June 22, 2016 2:21 PM by Irwin Rothenberg
Two powerful forces have converged to change the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee-for-service model and the rapid development of mobile technology, Read More...
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Has Your Customer Service Kept Up?
April 11, 2016 1:06 PM by Irwin Rothenberg
When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every Read More...
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Managing Your Inventory
February 22, 2016 11:52 AM by Irwin Rothenberg
The importance of properly managing inventory so that supplies for all phases of testing in your laboratory are available, accessible and in-date is critical, not only for providing quality patient care, but for the fiscal solvency, operational efficiency, Read More...
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Cyber Insecurity
January 29, 2016 11:42 AM by Irwin Rothenberg
Last September, the FBI issued a warning that devices and objects that connect to the internet to send and receive data are vulnerable to cyber-attack. While this warning referenced many popular lifestyle devices such as smart phones and wearable fitness Read More...
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Do You Speak IT? (Part 1)
December 21, 2015 10:44 AM by Irwin Rothenberg
I recently read an interesting article 1 in Health IT and CIO Review that discussed commonly misused IT terms in the healthcare profession. The fact that these terms are misused so frequently is not solely due to misunderstanding or unfamiliarity; it Read More...
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Controlling Specimen Identification Errors: A Quiz
October 26, 2015 10:55 AM by Irwin Rothenberg
It is a well-known fact by now that most laboratory errors occur in the pre- and post-analytic phases of testing and that these errors can have a significant impact on patient care. Often, these activities do not occur within the physical confines of Read More...
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Adding New Staff to an Old Team
October 6, 2015 8:00 AM by Irwin Rothenberg
Sometimes, you have the good fortune to find qualified staff within a short time to replace those who have left, minimizing the disruption to your daily routine. More often than not, it takes a while to find the “right” person for your lab. In the meantime, Read More...
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Assess the Quality of Your Waived Testing
September 2, 2015 9:30 AM by Irwin Rothenberg
According to CMS, there were 229,815 laboratories in the U.S. , in 2012, of which 150,256 were Certificate of Waiver sites. Stated another way, this means that some 65 percent of laboratories in the U.S. do not have any routine oversight. The number of Read More...
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Different Shifts, Different Worlds -- Part I: Consistency Between Shifts
October 20, 2014 11:38 AM by Irwin Rothenberg
Have you noticed that when you work a different shift, it almost feels like you are working in a different lab? Whether we compare day/evening, evening/night or night/day interfaces, we often have different priorities, different responsibilities and different Read More...
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Training Isn’t Just Telling
October 2, 2014 5:16 PM by Irwin Rothenberg
The laboratory profession is changing so quickly that sometimes it is hard to keep up. Not only are we impacted technologically with new tests, new modes of communication and new venues for storing and retrieving data, but we are seeing innovative use Read More...
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Not Another STAT, Please!
April 29, 2014 10:46 AM by Nancy Alers
Recently, CRI had a webinar, titled “Effective Laboratory Utilization: New Health Care Models,” and somehow the word utilization made me think of STATs. It made me remember the years when I was right out of lab school and was often stressed out every Read More...
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