Verisma Launches First Online Request App Tailored to Patients and Requestors
By ADVANCE Perspectives
Verisma, a provider of release of information (ROI) automation systems, announced this week the launch of an industry first: the Verisma Request App (VRA). This self-service online request solution is targeted to the specific needs of not just patients, but all types of requestors. VRA gives healthcare providers an additional tool for improving patient satisfaction by making the medical records request process available 24/7. Ultimately VRA is intended to facilitate not only automated requests, but also automated fulfillment of requests.
One of the challenges with paper authorization forms is they don’t educate the patients and their representatives about what they are signing, so VRA helps providers mitigate this risk by including easy-to-understand, customizable descriptions with hyperlinks to additional information.
Verisma brings disclosure management security and compliance with the introduction of VRA, as the solution is designed for 100% compliance with HIPAA, the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA). It requires multi-factor authentication and digital signature without making the processes burdensome to the patient or the patient’s representative.
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Once the patient or their representative submits the online form, the data automatically creates a transaction in Verisma Release Manager (VRM) — the company’s flagship ROI Automation offering — thereby eliminating a significant number of steps performed on the front-end by the Release of Information Specialist. Since VRM and VRA are EHR-neutral, the request is easily fulfilled regardless of where the records reside (current EHR, legacy EHR, paper, or off-site storage).
“Verisma is innovating release of information from the patient’s perspective,” explained Andrew McManus, senior vice president of Verisma. “With VRA, hospitals will experience substantial ROI workflow efficiencies and greater productivity for their HIM departments. VRA significantly decreases the time, and in some cases the costs, for patients to receive their records. Overall, VRA is an automated medical records request process that maintains compliance and security, and ultimately improves requestor, patient, and provider satisfaction.”
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“VRA represents a big step forward for patients seeking greater access to their medical records beyond the data points available in EHR portals,” states Linda Kloss, RHIA, a health information thought leader and member of the Verisma Strategic Advisory Board. “It is also a big advance for ROI management. Productivity and cost control are essential in ROI today, but they can’t be achieved at the expense of compliance shortcuts.”