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Passage

I Don't Think I'm in Kansas Anymore

Published March 19, 2008 8:34 AM by Jeanne Johnston

As a tantalizing clue as to my decrepitude, I have vague recollections of life before color TV. For some reason, my family was slow to embrace new technology (which probably explains my geeky obsession with Everything New) and I spent a good deal of my formative years viewing the world in black and white. I remember particularly the night we crossed the street to watch The Wizard of Oz on our friends' new color set in glorious Technicolor. OMG--it was like when I first got glasses and saw how blurry and ill-defined my world had been. Oz really was amazing, those shoes were really red, the witch was a sickening green, and the monkeys were much more scary than ever before. (In contrast, black and white was perfect for the tornado scene--as an Iowa girl, I didn't need to see that in color to be terrified.) It might as well have been in 3D, it was such an amazing revelation.

So what's that have to do with anything? Well, that requires a little back story.

Part of the reason I harp on the necessity to choose a great transcription course is because I hope to help people to avoid my own mistakes. I took a course that claims to be wonderful without researching enough to know the real score. Upon entering the work force, I felt inadequate to the task and it probably took me the first year or two to feel at least on a par with graduates of M-TEC and Andrews. Even once I was able to transcribe without researching to double check every fourth word, I remained insecure about my abilities. Heck, even now I still operate under a certain mantle of paranoia. I learned very quickly that you don't know what you don't know until you know it and unless you learn from someone who definitely "knows it" themselves, how good is your education, really? If I hadn't been suckered in by that assertion that "cheaper can be just as good--you just have to want it and work that much harder. . ." my self confidence would be thanking me now. Paying double on tuition would have been a bargain as far as readiness for the job and maximizing my earning potential.

Fast forward to now, as I am enrolled in my first AHIMA course, Anatomy & Physiology, and I'm having flashbacks to that Oz revelation so many years ago. Yes, my MT course included a unit on anatomy--and I mastered it quickly--but I see once again how lacking that basis is. We learned little more than mere names for body parts, a bit on planes, and. . . not much else, really. Only six chapters into my course, I'm already seeing the world in a much richer, three-dimensional fashion and I'm gobsmacked. Yeah, I whined at first about having to steep myself in basic chemistry and biology, but I see now why that was important. Now that I'm into actual anatomy, my world is zooming into much clearer focus. More and more, I'm seeing benefits even in my current job of transcription. Whereas before I understood the terms that went together and their general meaning, now I feel much more in tune with what I'm dealing with. I've always enjoyed the major specialties--cardiology, gastroenterology, oncology, pulmonology, urology, orthopedics--and when they'd speak of malignancies, I'm seeing clearer distinctions between things like "adenoma," "carcinoma," "sarcoma," "adenocarcinoma," all the way up to "glioblastoma." Before, I knew only that anything -oma was a tumor and usually carried bad mojo with it. Now, I'm starting to hear these terms and flash back to my textbook illustrations and tables and see that patient much more tangibly in my mind's eye and even have a clue as to their prognosis.

It's been a real revelation, I tell you. Now, I can't speak to the specifics the aforementioned courses get into as far as anatomy and physiology, though I do believe they use The Language of Medicine (a really excellent book--of course, also not included in my official training). At this point, I can't imagine even training to be an MT without getting into this much detail. Obviously, in training specifically to become a tumor registrar, it's mandatory.

Getting my first real glimpses of Medicine in glorious Technicolor, I am reeling in the wondrousness of it all. It bolsters my "you don't know what you don't know" motto, of course, but I'm starting to feel like my world is coming into focus more each day. As long as I keep those danged flying monkeys on the periphery, I'm great.

posted by Jeanne Johnston

2 comments

Not disillusioned at all, Claudia. I'm very excited to find an alternate path that builds on the MT skills I already have, and thought my post focused more on how much I'm digging the infinitely more detailed education I'm getting.

I admit I'm disillusioned in the employment prospects and the fact that MT is more centered around the bottom line than ever before--and always at the expense of the people who work hardest for the least money. Of course, the same can be said of the American corporate mentality in general. It's just that it happens to hit us hard where we live.

I don't view these all-encompassing changes of SR and EMR as any huge improvements to our benefit, for the most part. A well-utilized expander does more for us without cheating us out of half our pay. I think the industry is being led by software developers and not what's really best for us, best for dictators, and certainly not best for the patient in the end. Guess I need to get myself some of those rose-colored AAMT glasses to get the proper perky attitude.

Jeanne Johnston March 22, 2008 8:22 AM

Jeanne you sound so disillusioned!  We are not a dying breed, there are still avenues to pursue in the field of Medical Transcription, even with the trend toward speech recognition.   Due to the the necessity of investing millions in an EMR, hospitals are experiencing enormous financial deficits and are eliminating layers of management by combining responsibilities and laying off managers, directors, and vice presidents.  The need for accurate documentation for patient care, and reimbursement has come to the forefront.  Many institutions are recognizing the value of employing a remote transcription staff and utilizing the tool of speech recognition as a mean of achieving patient safety due to quality, efficiency, and the opportunity to receive a return on investment from increased TAT, immediate availability to coders, faster reimbursement, and an ultimate goal of eliminating outsourcing.  Speech also has the potential to decrease injuries and lower costs in Worker's Compensation, as well as create longevity in employment.  There is a need to develop a new attitude toward speech, changing from a victim, to accepting the challenge of mastering a new skill set to equal and surpass your skills as a traditional transcriptionist.  There will always be traditional transcriptionists particularly since speech is a skill mastered by those new to the field, and there are many providers who are not speech recognized for a variey of reasons.  Speech is not going to force the occupation to become obsolete, quite the contrary, more than ever there is a need for human intervention since we cannot rely on intuitive speech engines.  These engines are similar to outsourcing to the Phillipines or India.  They are capable of learning "medical terminology" as one would learn a foreign language, and can be efficient in the "objective" terms, but the shortcomings are apparent in the "subjective language," slang, culture, as well as the ambiguity of medical terminology.  All of these present a threat to patient safety, and thus the ever present need for editors with "real intellect."  In this capacity we continue to witness advances in medicine through the stories of patient illness and treatment, continue to be enriched in understanding the human condition, and maintain the ability to improve and expand our vocabularies as language specialists.

My original training was as a medical record technician, now referred to as a Registered Health information Technologist.  I continued my education beyond the associate's degree and chose many science courses such as pathophysiology, microbiology, chemistry, updated A&P, management and psychology.  All of these have served me well and added pleasure to my job as I traveled through the body and it's illnesses with an understanding.   I have been in the field for 40 years experiencing acute care hospitals, multispecialty clinics, Federal hospitals and clinics, and MTSOs.  I have discovered there are many positions to aspire to within the occupation.  I began as an acute care transcriptionist, worked as a Lead, an Editor, QA and QA Supervisor, Educator, Manager in several transcription companies, hospital Supervisor, Implementation Specialist, and now an Application Administrator in the selection and implementation of an Enterprise Solution for voice and text in a large trauma hospital.  

This career has not always been rewarding in prestige and compensation, but has never failed me in knowledge of medicine, people, and technology.  In the past I had taken my profession for granted until people began to understand what I actually did, and expressed an admiration for the wealth of information I possess as a medical language specialist, as well as my ability to navigate around the medical system.  

Medical transcriptionists are at a premium and have more potential than many to secure a position in these times of layoff and unemployment.   As with any occupation, it involves commitment and goals.  Perhaps the reason services appear as "sweat shops" is due to the lack of availability of transcriptionists because many have dropped out to pursue other careers.  Schools have been notorious for their sales pitch of the ability to make large amounts of money while remaining in the home with your children, having the best of both worlds.  What they fail to emphasize is that working remote does not negate a structured and focused workday that is more demanding or discipline than working on site.  That an isolation exists and that it is difficult to share and bond with co-workers, receive affirmation from your supervisor, feel connection to the patient, or develop a true commitment to the company you are working for.  I am convinced our employers should be the hospitals, and that the investment of speech recognition is a step toward more hospitals retaining their own staff of medical transcriptionists.

Claudia, HIM - RHIT, CMT March 21, 2008 2:34 AM
Rogers MN

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