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The Value of an Apology
February 1, 2008 10:49 AM by Maureen McAndrews

Over the summer I made a major purchase at a home improvement retailer. To make a long story short, the vendor: lost my order data due to a computer power failure, delayed product delivery, ordered the wrong size product, forgot to collect payment from Read More...

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More on "Water for Elephants" & Nursing Homes
November 19, 2007 5:25 PM by Maureen McAndrews

In my last post on Sara Gruen's book " Water for Elephants ," I discussed the book's main character, 93-year-old Jacob, who lives in a long-term care facility. In the chapter where Jacob recounts his family's decision to send him to the facility, he says Read More...

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