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The Value of an Apology
February 1, 2008 10:49 AM by Maureen McAndrews

Over the summer I made a major purchase at a home improvement retailer. To make a long story short, the vendor: lost my order data due to a computer power failure, delayed product delivery, ordered the wrong size product, forgot to collect payment from Read More...

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Is your keyboard making you sick?
January 7, 2008 4:21 PM by Maureen McAndrews

Norovirus, often called the "stomach flu," often shows its face this time of year. Most people realize it's highly contagious but, for the first time, U.S. health officials report it can be spread from contact on computer keyboards and computer mice . Read More...

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