Value of Mission Statements
Does your laboratory or parent organization have a mission statement?
Do you have a personal mission statement?
Mission statements proclaim the purpose, the raison d'etre of an organization or group. These statements lay out goals and guide an organization's goals. They are usually fairly broad, to allow for inclusion of multiple goals and adaptability for future changes.
In healthcare, mission statements can be a valuable way to ensure all employees are on the same page as they work toward every facility's ultimate goal of superior patient care and customer satisfaction. Think of it as an expanded slogan or motto.
Here are a few examples of hospital mission statements, from www.missionstatement.com:
Sibley Memorial Hospital, Washington, D.C.: The mission of Sibley Memorial Hospital is to provide quality health services and facilities for the community, to promote wellness, to relieve suffering, and to restore health as swiftly, safely, and humanely as it can be done, consistent with the best service we can give at the highest value for all concerned.
Pennsylvania Hospital, Philadelphia: We believe that Pennsylvania Hospital, the nation's first hospital, has a responsibility to: Ensure access to superior quality integrated health care for our community and expand access for underserved populations within the community. Create a supportive team environment for patients, employees, and clinical staff. Foster learning and growth through comprehensive academic and educational relationships. Exhibit stewardship and creativity in the management of all available resources.
And a couple from clinical labs:
Emory Medical Laboratory, Atlanta: Emory Medical Laboratory's mission is to transform health and healing by providing high quality, cost-effective, innovative laboratory services which enhance patient health. Emory Medical Laboratory supports the EMORY HEALTHCARE missions of clinical care, education, and research by demonstrating the core values of excellence in technology and consultative services, caring by staff and faculty for those we serve, and integrity in our interactions with customers, colleagues, and ourselves.
Brigham and Women's Hospital Clinical Laboratories, Boston: The mission of the Brigham & Women's Hospital Clinical Laboratories is to provide reliable, timely, and informative services to physicians and other health care providers for the benefit of the patient; educate current and future laboratorians, physicians, and other health care professionals in the science of laboratory medicine; develop and improve laboratory technology and services through applied research; maintain status as leader and role model in the laboratory community in the delivery of high quality patient care. To accomplish this mission, the Brigham & Women's Hospital Clinical Laboratories will foster a workplace environment in which innovation, dedication, collaboration and professionalism are recognized and rewarded so as to promote a sense of pride and accomplishment.
Does your lab or hospital have a mission statement? If so, is it something you are familiar with, something posted where you see it on a regular basis? Would you change it?