Work and Play
I work with a variety of organizations to improve organizational efficiency and reduce staff turnover. Recently, I was in the office of a clinical lab director who was interrupted several times by various employees and supervisors. The interesting thing was the problems all boiled down somehow to employees being dissatisfied with what they regarded as inflexible schedules or inequitable treatment. The director was clearly flustered and annoyed. "What do they want from me?" she asked me rhetorically.
She reminded me of a time when we were simply glad to have a job, loved coming in to work and did not whine about every inconvenience. "That's why they call this "work," not "play," she fumed. Hmmm. Now the interesting thing is I was there to present to her several initiatives I had used with companies in the past to dramatically increase recruitment and reduce staff turnover.
Among the suggestions were flexible scheduling, listening to staff, doing exit interviews to find out what made staff leave, while talking with long-term employees to find out what makes them stay. She heard all of this, nodded agreement but could not move past her own old habits, apparently.
First off, I am not sure her selective memory of the good old days is accurate! Anyone one else find such inflexibility in management? What are the types of managerial attitudes and behavioral initiatives that attract staff, keep them happy and keep them from leaving?