October 2008 - Posts

Does Attitude Matter?
October 30, 2008 10:54 AM by Scott Warner

As a squadron leader in the Air Force, I was passed for promotion from yellow to red rope (we wore different colored shoulder ropes) over a less qualified, less experienced candidate. I stewed about this a few days until finally asking the Non-Commissioned Read More...

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The Least Satisfied
October 24, 2008 9:02 AM by Scott Warner

According to a new Press Ganey Associates report, nurses are the least satisfied healthcare workers. The report examines 200,000 employee perspectives including 45,000 nurses nationwide. Nurses want senior leadership to listen, respond promptly, be trustworthy, Read More...

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Relational Aggression
October 20, 2008 11:07 AM by Scott Warner

According to a 2007 Zogby poll, 37 percent of Americans have been bullied at work. Bullying is defined by a Monster senior contributor as "to twist political and social power to inflict psychological abuse on a carefully chosen target." If you've ever Read More...

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Answer That Phone
October 14, 2008 8:52 AM by Scott Warner

You can hear it ringing, just thinking about it. Persistent and irritating, like something under your skin, one line rings, then another. Your bench work is constantly interrupted by it. Some days you just want to scream, "ANSWER THAT PHONE!" Using a Read More...

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Winning the Blame Game
October 10, 2008 9:11 AM by Scott Warner

Blaming is a neat trick we all use: we hold someone else responsible for what happens, becoming either a bystander or a victim. The blame game is played by blaming . Our failure to provide world-class service is the fault of the building architects, the Read More...

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Big Brother Has Mail
October 6, 2008 9:17 AM by Scott Warner

I recently heard a remarkable confession. A staff member told me, "I just assume you're reading all my e-mails." Her husband, a mid-level manager in a nearby city, routinely reads employee e-mails as company policy. But another person said "THEY" are Read More...

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Get Support
October 2, 2008 8:13 AM by Scott Warner

A few winters ago, I attended management training in Portland. It was a snowy, blustery day that turned to sleet and freezing rain by nightfall. I'll never forget that long drive home. But it stands out for another reason. A new manager at the meeting Read More...

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