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January 2010 - Posts

Stepwise Success

Error Tracking
January 29, 2010 6:09 AM by Scott Warner
Laboratories make their share of errors, and good laboratories have a way to track them so they can be fixed. A number of approaches work, including incident reports, problem forms, log sheets, and random audits. Response depends on severity. Forgetting Read More...
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Super Users
January 25, 2010 6:17 AM by Scott Warner
At a "super users" meeting the other day discussing information technology, an administrator asked managers for guidance. "Help us help you," he said. "Is there anything you need in your departments that can help improve efficiency?" A few things happened. Read More...
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More Management Myths
January 20, 2010 7:05 AM by Scott Warner
Last summer I blogged about "mythconceptions" we have about managers – that we are trained, authoritarian leaders – and I thought I'd give it another go. There may be more ideas you haven't considered that can help you succeed on the bench. Talented bench Read More...
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The Purpose of Quality Control
January 15, 2010 6:02 AM by Scott Warner
We don't always see the forest for the trees. Running QC is an example. A 1996 CAP study of 500 laboratories shows protocols are complex, variable, and costly; median delays for QC exceptions ranged from 15.8 to 24.7 minutes. What's more, techs often Read More...
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Using Patient Controls
January 11, 2010 6:01 AM by Scott Warner
Starring Keanu Reeves, The Matrix is an R-rated movie my kids often talk about, although they'll have to wait a few years. As those of us who have seen it know, it's about things not being what they seem. In laboratories, a matrix effect (also called Read More...
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Speak For Yourself
January 6, 2010 6:14 AM by Scott Warner
Industrialist Henry Kaiser (think steel, aluminum, and Permanente) said, "When your work speaks for itself, don't interrupt." While our work speaks for us, others see us as test menus and reports with – perhaps – a vague notion of instruments, microscopes, Read More...
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Glancing Forward
January 1, 2010 6:09 AM by Scott Warner
No look back is complete without a peer into the future. We want to know if what we know will get us where we need to be, or if it's all just doom and gloom. As we start a new decade, there's no time like the present. Twenty five years ago, I thought Read More...
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    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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