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March 2013 - Posts

Stepwise Success

Is Scripting Bad?
March 29, 2013 6:03 AM by Scott Warner
We encounter scripting all the time. When calling customer service, at the end of the call, the representative says, “Have I answered all your questions today?” In a restaurant, a waiter will say, “My name is Matt, and I’ll be your server.” And at the Read More...
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Can You Read Expiration Dates?
March 25, 2013 6:02 AM by Scott Warner
A common task we are expected to perform is checking expiration dates on reagents, controls, and other dated materials. Boxes are crowded with different languages, vials are smaller, and eyesight fades with age. I remember vividly the moment when I couldn’t Read More...
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Self Control
March 20, 2013 6:00 AM by Scott Warner
We all have moments when we lose self control, usually under stress of some kind: frustrated by highway traffic, pressed for time, shopping in a crowded store, irritated by arguing. In a similar way, stress in the laboratory can cause us to lose self Read More...
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Great Meetings
March 15, 2013 6:08 AM by Scott Warner
We all know what a great meeting feels like: we’ve solved a problem, decided on a course of action, aired differences, repurposed and refocused, or learned something important. We leave the meeting feeling energized, refreshed, important, and valuable. Read More...
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Gripe Sessions
March 11, 2013 6:06 AM by Scott Warner
Meetings are supposed to be opportunities to realign, reassess, and repurpose. They can be a pit stop for a team to check the map, kick the tires, and make sure the bus is on track. But we’ve all been to too many meetings that end up being a demolition Read More...
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Double Shifts
March 6, 2013 6:15 AM by Scott Warner
I exercise, eat right, and rarely lose sleep. There are only so many energy dollars at the start of each day, and I try not to spend them all in one place. There is rarely a reserve and no more all-nighters. While my body hasn’t betrayed me yet, there Read More...
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The Power of Humor
March 1, 2013 6:00 AM by Scott Warner
I’ve done some of my best work while laughing with another person. Working on a hospital fire plan with a colleague was split between genuine moments of hilarity (such as inventing a politically incorrect system to remember all the telephone extensions Read More...
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    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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