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June 2013 - Posts

Stepwise Success

Do What Helps Your Customers
June 26, 2013 6:04 AM by Scott Warner
With so much customer service happening these days, you’d think it would be better. Its fallibilities are built into our systems. Why do we have to use an “express lane” in supermarkets? Why do we have to pay at the first window and not the second? And Read More...
Critical Thinking Skills
June 21, 2013 6:12 AM by Scott Warner
In meetings I hear about “critical thinking skills” applied in different settings, often in the context of recognizing and avoiding medical errors. What are these skills? The dictionary defines critical thinking as “disciplined thinking that is clear, Read More...
Are You Less Safe?
June 17, 2013 6:08 AM by Scott Warner
According to NIOSH (the National Institute for Occupational Safety and Health), healthcare workers are exposed to violence at a rate of 8.3 nonfatal assaults per 10,000 workers annually. Studies show that violence may occur when service is denied, a patient Read More...
QI Evaluations
June 12, 2013 6:04 AM by Scott Warner
One of the advantages to being a laboratory professional is having a quality improvement mindset. While the rest of healthcare struggles with run charts, process mapping, and action plans, we live it. Our profession is uniquely data driven. It’s one of Read More...
What Rules Do You Use?
June 7, 2013 6:20 AM by Scott Warner
Westgard multirules, as described by Dr. Westgard, “decide whether an analytical run is in-control or out-of-control.” Combined with Levey-Jennings control charts, a handful of rules can help you decide on the bench if a run is acceptable or not: 1 2s Read More...
Branding Quality
June 3, 2013 6:13 AM by Scott Warner
Finish the sentence: Disney World is -. Even if you’ve never been to Disney, you likely have several words in mind: clean, fun, exciting. This marketing trick of associating an idea with a product or service is called branding. As one online definition Read More...


About this Blog

    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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