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August 2013 - Posts

Stepwise Success

How Much QC is Enough?
August 30, 2013 6:04 AM by Scott Warner
Laboratories perform a lot of instrument quality control. Hematology analyzers have at least three levels of QC performed on one or more sampling modes, patient controls, and built-in trending (X-bar cumulative averages). Urinalysis and coagulation analyzers Read More...
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To Be Excellent, Be Consistent
August 26, 2013 6:03 AM by Scott Warner
My last blog related to the quality of a menu setting expectations for customers. This happens in your laboratory when you provide a test listing or requisition that describes testing performed in house. You may also have a STAT list or listing of tests Read More...
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Your Test Menu
August 21, 2013 6:01 AM by Scott Warner
Last week my wife and I decided to visit a new restaurant in a nearby city. I’d heard nothing but rave reviews about the place, so I was keen to experience it for myself. My first impression of the place other than the neat decor and lighting was the Read More...
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Remember the Patients
August 16, 2013 6:02 AM by Scott Warner
Being a patient can be an ordeal, I recently learned. But a patient perspective is crucial in adjusting our customer service to promote healing for patients and families. We can intellectualize and theorize in all the meetings and training seminars we Read More...
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The Other Side
August 12, 2013 6:01 AM by Scott Warner
I’ve never been admitted to a hospital until recently when I experienced healthcare from the other side. It’s a perspective that has given me new insight into the lives of our patients. Here are my impressions after being a patient: Helplessness. There Read More...
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Hearts, Minds, and Quality
August 7, 2013 6:08 AM by Scott Warner
When any of us hear that we or a colleague has made a mistake, our immediate reaction is to recoil from accountability, in part because we don’t like to see ourselves making errors. Next, we attribute an error to “random” or “human” factors that are inevitable. Read More...
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Enabling Quality
August 2, 2013 6:04 AM by Scott Warner
We blame human error for much, but computers make mistakes, too. In the early days of DOS I remember tedious downloads using my 300 baud Radio Shack modem that frequently didn’t work because of a “checksum” failure. Wikipedia describes a checksum as “a Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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