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August 2014 - Posts

Stepwise Success

Fast Facts About Diabetes
August 29, 2014 6:03 AM by Scott Warner
The more I hear about diabetes, the worse it sounds. The statistics on the disease, recently updated by the CDC, are alarming: 29.1 million people have diabetes (9.3% of the US population) 8.1 million people are undiagnosed (about 1 in three with the Read More...
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How Can I Help?
August 25, 2014 6:00 AM by Scott Warner
Scripting has been imposed on us, like many organizations, to standardize the customer experience. From answering the telephone to directing traffic, guidelines are set to make sure no matter who a patient or family member interacts with they receive Read More...
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We Never Got The Result
August 20, 2014 6:04 AM by Scott Warner
“We never got the result!” is our most common complaint, followed closely by “My doctor never got the result!” It is frequently delivered in an accusatory tone instead of the more accurate “We can’t find it. Did you send it?” Or even, “Did you perform Read More...
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Using SDI
August 15, 2014 6:01 AM by Scott Warner
Standard deviation index (SDI) measures bias using simple, easy to understand criteria. I also like this for daily quality control, because it works on all levels. Here’s the calculation: SDI = (Value - Target Mean) / Standard Deviation Thus, a glucose Read More...
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Explaining Ourselves
August 11, 2014 6:00 AM by Scott Warner
According to US News and World Report , the top five “best jobs” in 2014 are: software developer, computer systems analyst, dentist, nurse practitioner, and pharmacist. We make the list, too: phlebotomist is #16 and clinical laboratory technician #22. Read More...
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Do Older Techs Hate Change?
August 6, 2014 6:05 AM by Scott Warner
If there’s anything a lifetime of change teaches us, it’s that change never matches the hype. At some point in your career you’ve heard and seen it all: staffing ideas, alphabet soup, meeting gimmicks, efficiency notions. Like hornets, buzzwords are best Read More...
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Market Your Computer Skills
August 1, 2014 6:00 AM by Scott Warner
While working out I listen to short articles using an Android app called Umano. Many of the articles I hear claim that we have a lack of people who can write computer programs. Indeed, last year President Obama endorsed an “Hour of Code” during Computer Read More...
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    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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