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May 2015 - Posts

Stepwise Success

Customer or Self Service?
May 27, 2015 6:03 AM by Scott Warner
Customer service has its bromides: follow the Golden Rule (treat customers as you want to be treated); the Platinum Rule (treat customers the way they want to be treated); exceed, don’t meet customer expectations, etc. But all this boils down to one simple Read More...
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Your Company’s Computer Guy
May 22, 2015 6:33 AM by Scott Warner
Saturday Night Live used to have this recurring skit about a rude computer technician played by Jimmy Fallon . He’d appear and respond to polite questions with snarking geek jokes, yell “MOVE!” and type the solution in a few keystrokes. “Was that so hard?” Read More...
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Correcting Corrective Action
May 18, 2015 6:03 AM by Scott Warner
Lab techs typically think of “corrective action” as it relates to quality control. A QC point is out, the tech checks reagent levels, finds out the reagent level in the well is low, puts on fresh reagent, and repeats the controls. But was this really Read More...
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Connecting Desktops
May 13, 2015 6:01 AM by Scott Warner
Imagine two offices in different parts of the building, and you work in both of them. Many times you need to share information between the offices, a task complicated by the distance between them and the time it takes to move papers, telephone contacts, Read More...
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Remote Desktops
May 8, 2015 8:28 AM by Scott Warner
Let’s face it. So far the “Information Age,” what futurist Alvin Toffler coined The Third Wave in 1980, has been a headache of electronic junk, slow computers, confusing software, extra work, and ergonomic nightmares. Geeks aside, computers are often Read More...
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When Are You Too Sick To Work?
May 4, 2015 6:04 AM by Scott Warner
Viruses make the rounds during the winter months, and here in northern Maine with Spring finally here we’re still seeing coughing, stuffy heads, and wheezing. Allergy season is fast on the heels of a winter season that never seemed to end. I’ve not been Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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