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Stepwise Success

Teachable Moments
October 14, 2009 6:25 AM by Scott Warner
Much was made of the President's "beer summit" last July, a meeting between a black professor and the white policeman who arrested him, something the Wall Street Journal labeled a "teachable moment." Aside from wondering what kind of beer goes best with Read More...
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Write Thyself
October 9, 2009 6:55 AM by Scott Warner
It wouldn't surprise me if most laboratories have more written procedures than all other departments of the hospital combined -- shelves of them in worn, bursting binders. Printed or scanned, that's a lot of writing. And I'll bet the procedures are all Read More...
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Don't Hate Your Job
August 19, 2009 6:00 AM by Scott Warner
Some of you hate your job. Maybe not all of it or all the time, but some of you would quit if you could. You hate the pay, the hours, the weekends, working Christmas, being on call, having your opinions dismissed, and (most importantly) your boss. But Read More...
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Buying and Selling
August 5, 2009 6:10 AM by Scott Warner
I conduct every interview the same. I describe the job, ask a list of questions, review the applicant's resume, and then answer any questions. Most don't ask anything. If they do, chances are the answer is on our website or in the job description. There Read More...
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A Good Job
April 27, 2009 6:13 AM by Scott Warner
The Bureau of Labor Statistics (BLS) report on unemployment is enlightening. A table lists different categories of the unemployed. The "official" rate is a percent total of the civilian labor force. That's 8.5% as of March. But the total including "marginally Read More...
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The Purpose of Discipline
December 16, 2008 8:39 AM by Scott Warner
"The purpose of discipline," a nurse once told me, "is to correct behavior." According to one article in HR Magazine , the purpose of discipline is "to create and maintain a productive, responsive workforce" to "rehabilitate" employees. And one human Read More...
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Millennials and Perennials
November 20, 2008 8:11 AM by Scott Warner
According to a Wikipedia article about them, 97 percent own a computer, 94 percent own a cell phone and 76 percent use instant messaging. Morley Safer described them on 60 Minutes as arriving at work around noon in flip-flops, expecting a manager to talk Read More...
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Overcome Your Fear of Public Speaking
September 25, 2008 9:22 AM by Scott Warner
Below snakes, Americans fear public speaking more than anything else, according to a Gallup poll . It's a fear that stands out on a list fraught with danger. Snakes and dogs bite, after all, and people fall from heights. But talking ? I'm lucky -- I actually Read More...
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Great Ideas
September 22, 2008 10:39 AM by Scott Warner
Where do great ideas come from? One group may brainstorm to solve a problem; another may ask peers to find out what already works. In a creative environment, one idea sparks another as a group works together to discover a unique solution. This is not Read More...
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Meeting Fatigue
September 15, 2008 4:02 PM by Scott Warner
The other day at work, I joked we needed to form a committee to appoint a sub-committee to develop an agenda for yet a third committee that would, in time, determine the definition of 2 p.m. We all waste time in non-productive meetings when we could be Read More...
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It's All About the Nurses
June 19, 2008 11:36 AM by Scott Warner
Nurses are tough. Physically demanding, the work often requires them to work in cramped, confusing, emotional and dangerous situations. As the most visible caregivers in a hospital, they probably don't take enough credit for what goes right with patient Read More...
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Your Culture
May 5, 2008 12:44 PM by Scott Warner
Imagine in the near future, a job applicant asking, "What is your culture here?" Your first thought is Duh, it's a laboratory . But with the pressures on healthcare, you may already be hearing plenty of talk about your organization's "culture." Even if Read More...
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Other Managers
May 2, 2008 11:07 AM by Scott Warner
Becoming a manager means changing your peer relationships. Instead of competing with another work silo, you now need their cooperation. It is essential to transition from the subordinate-supervisor relationship to this new peer setting to complete projects Read More...
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A New Work Perspective
February 19, 2008 12:03 PM by Scott Warner
Law and medicine careers may be losing self-respect, according to this article in the Dallas News . While these professions are still solidly supported by pay, security, schooling and responsibility, there is a sense that their status is waning. Excerpt: Read More...
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Maine's HealthInfoNet
January 31, 2008 9:45 AM by Scott Warner
The first statewide electronic health information system, HealthInfoNet , was recently unveiled in Maine as reported here . This is a logical application of technology, an accelerating trend of making healthcare information--including prescriptions--available Read More...
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