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Stepwise Success

What to Put on Your Resume
July 14, 2014 6:03 AM by Scott Warner
I read a lot of resumes, and most are awful. I recently interviewed a candidate, for example, who waxed eloquent during the interview about how he valued great customer service. He gave examples, talked about involving line staff, insisted that people Read More...
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Do You Work For a Bully?
June 30, 2014 6:03 AM by Scott Warner
Remarkably, 54 million Americans have been bullied at some point in their careers, either peer to peer or from a boss. Writes author Sherri Gordon in About, “Many times people don’t even realize that their boss is bullying them. Instead, they falsely Read More...
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Are You A High Performer?
May 28, 2014 6:09 AM by Scott Warner
“He’s a talker,” a colleague once described one of his employees to me. “I’m lucky if I can get five hours a day out of him.” Time is money, and any time spent wasted while at work is a productivity hit. Forbes reports that most employees surf the Web Read More...
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It’s Lab Week
April 21, 2014 6:15 AM by Scott Warner
The ASCLS web site says this about Medical Laboratory Professionals Week: “As team members of one of the largest industries in the United States, the dedicated efforts of laboratory professionals often go unnoticed by the general public, as well as by Read More...
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Pushing Innovation
April 2, 2014 6:00 AM by Scott Warner
The dictionary defines innovation as “something new or different introduced.” If your culture doesn’t encourage innovation but you have a great idea to improve your laboratory, what do you do? Employees learn to resist change because they are seldom empowered Read More...
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Did You Have a Mentor?
March 5, 2014 6:13 AM by Scott Warner
It’s the same story at many labs: techs who have worked in the field or worked together at the same lab for decades. These techs know each other well. They know strengths, weaknesses, habits, and body language. They know who gives favors, who is a doormat, Read More...
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Three or Four Steps
January 17, 2014 6:13 AM by Scott Warner
When we went paperless in order entry, it meant much more than just dumping paper, binders, index cards, labels, and hand-carried requisitions. Since all staff needed this information, each person had to have the right computer skills to use Access, search Read More...
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Be SMART This Year
January 3, 2014 6:00 AM by Scott Warner
A University of Scranton study lists the top three New Year’s resolutions: losing weight, getting organized, and spending less. Only 8% of the 45% of Americans who make resolutions achieve their goals. An article in The Wall Street Journal cites a British Read More...
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Why Culture?
December 24, 2013 6:05 AM by Scott Warner
Microbiology techs are like detectives where the motive for a crime remains a mystery. Identifying the weapon requires expertise. Staphylococcus epidermidis , for example, is normal skin flora in a surface wound and a contaminant in many others. If a Read More...
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In Meetings, Just Fake It
October 25, 2013 7:45 AM by Scott Warner
There are 11 million meetings every day, and most professionals attend 62 meetings every month. My total is somewhat less at around 30, adding up standing committees, ad hocs, department meetings, mandatory meetings, and last-minute teams to hose the Read More...
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Good Relationships Build Success
October 21, 2013 5:52 AM by Scott Warner
I have lately enjoyed some one-on-one time with my son, who has a driver’s permit and is a captive audience. The other day when he was complaining about a decision one of his teachers made, I said, “Well... these kinds of things can be drilled into by Read More...
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Back to Basics
July 24, 2013 8:09 AM by Scott Warner
As a rookie manager I spent day after day looking at reports, figures, balance sheets, schedules, and meeting minutes. Whatever time I had left went to running or attending meetings. This was a stressful, difficult, and thankless adjustment where benign Read More...
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Do You Set Daily Goals?
July 1, 2013 7:55 AM by Scott Warner
Much is made of to-do lists, day planners, desk calendars, weekly goals, monthly goals, career goals, career planning, S.W.O.T. analysis, and all the different tools to get there. We use paper, desktop, smartphone, and push technology. We read self-help Read More...
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Use the Gram Stain
May 24, 2013 6:18 AM by Scott Warner
In microbiology we learn to use the Gram stain results of a direct smear to check specimen quality (usually by a count of squamous epithelial cells) and any predominating organisms (e.g. lancet shaped Gram positive cocci on a sputum) that suggest what Read More...
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Improve Your Criteria
April 17, 2013 6:04 AM by Scott Warner
An acronym pulled from the alphabet soup is CQI, or Continuous Quality Improvement. Managers and quality improvement people use this to show that everything can be improved, even processes that work. Continuously trying to improve quality generates incremental Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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