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Stepwise Success

Looking Ahead
January 6, 2016 6:00 AM by Scott Warner
Each new year brings change after a season of excess. At home it’s time to hit the gym, dust off the exercise bike, and put the juicer back on the kitchen counter. At work it’s time to bundle up 2015, discard old records, and think about planning vacations Read More...
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Looking Back at 2015
December 24, 2015 6:05 AM by Scott Warner
“Our dilemma,” said the American journalist Sydney Harris, “is that we hate change and love it at the same time; what we really want is for things to remain the same but get better.” Ain’t that the truth. The holiday season is a time for loved ones to Read More...
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Who Enjoys Confrontation?
December 21, 2015 6:05 AM by Scott Warner
We are living in weird times. Our schools label any form of visible aggression as “bullying,” forcing natural behavior to go underground where lessons cannot be taught by elders. Workplaces are filled with buzzwords such as empowerment, team building, Read More...
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We’re All in This Together
December 2, 2015 5:56 AM by Scott Warner
An “us versus them” attitude is common in all workplaces. Lab techs don’t understand nurses or nurses don’t understand lab techs. I’ve heard techs whine many times over the years, “If only the nurses could come down here and watch what we do for a day.” Read More...
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Do You Still Use a STAT List?
November 27, 2015 12:45 PM by Scott Warner
A STAT list is a relic of a time when it was common for labs to have call, labor intensive tests, and batch testing. If your lab has any of these, you may also have a STAT list. It’s a list of tests that your lab performs STAT, and anything not on the Read More...
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Package Inserts or Procedures?
October 12, 2015 6:08 AM by Scott Warner
Laboratories spend a lot of time developing, writing, reviewing, updating, and maintaining procedure manuals. But it’s common to see a tech pull a kit from a refrigerator, remove the package insert from the box, and use that to run the test. CLIA standard Read More...
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Please and Thank You
September 23, 2015 2:12 PM by Scott Warner
The Ghostbusters reboot has me chuckling over the original. There’s a scene where an EPA official asks Bill Murray’s character to see the ghost storage facility, and Murray refuses explaining, “Because you did not use the magic word.” In an expression Read More...
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On Call Providers
July 29, 2015 7:23 AM by Scott Warner
Laboratories have policies about what and when to call results to providers. Usually, these are critical values or those that significantly delay treatment e.g. a positive antibody screen in the blood bank. We all have at least one story about that time Read More...
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How Many Vacations?
July 15, 2015 12:40 PM by Scott Warner
Vacation time - PTO (paid time off) or ETO (earned time off) - is a benefit offered by many organizations. There are no federal regulations regarding what employers should do, but most who offer it do so on a seniority scale. The longer you work at an Read More...
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Texting at Work
July 1, 2015 6:13 AM by Scott Warner
Consultant Rebecca Mazin complains on the website All Business, “I have personally noted many examples of flagrant, highly inappropriate workplace texting.” What about your laboratory? Chances are, it’s happening regardless of policy enforcement. A 2011 Read More...
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Interviewing at the Bench
June 1, 2015 6:04 AM by Scott Warner
It’s easy to forget that interviewing is about buying and selling. It’s easy to be so focused on getting a job that you forget the importance of getting the right job. The wrong job (if you haven’t had one yet, just wait) can be miserable and all-consuming. Read More...
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Customer or Self Service?
May 27, 2015 6:03 AM by Scott Warner
Customer service has its bromides: follow the Golden Rule (treat customers as you want to be treated); the Platinum Rule (treat customers the way they want to be treated); exceed, don’t meet customer expectations, etc. But all this boils down to one simple Read More...
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When Are You Too Sick To Work?
May 4, 2015 6:04 AM by Scott Warner
Viruses make the rounds during the winter months, and here in northern Maine with Spring finally here we’re still seeing coughing, stuffy heads, and wheezing. Allergy season is fast on the heels of a winter season that never seemed to end. I’ve not been Read More...
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The Lab Week That Was
April 24, 2015 6:04 AM by Scott Warner
April is a busy month. It is Alcohol, Foot Health, Autism, Hepatitis, Child Abuse, Humor, Facial Protection, Minority Health, Occupational Therapy, Sexually Transmitted Diseases, Sport’s Eye Safety, and Woman’s Health and Safety Awareness Month, according Read More...
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A Better Cell Count Calculation
April 10, 2015 6:05 AM by Scott Warner
When I took High School physics, we were not allowed to use calculators. This was just as well, since they were bulky and expensive. The Texas Instruments SR-50 sold for $170 in 1974, which is over $860 today . Slide rules were cheap. Pen and paper was Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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