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Stepwise Success

Closed Door Policy
July 9, 2008 8:41 AM by Scott Warner
As I walked to my car one afternoon after work, another manager at the hospital appeared beside me, interrupting my thoughts. "Do you ever close your office door?" he asked. "What, after I leave for the day?" "No," he said seriously. "While you're working." Read More...
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It's All About the Nurses
June 19, 2008 11:36 AM by Scott Warner
Nurses are tough. Physically demanding, the work often requires them to work in cramped, confusing, emotional and dangerous situations. As the most visible caregivers in a hospital, they probably don't take enough credit for what goes right with patient Read More...
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Tech Support
June 12, 2008 4:27 PM by Scott Warner
You may have heard Tom and Ray Magliozzi, better known as " Click and Clack " of National Public Radio's Car Talk . Their show is irreverent, informative and just what a person with car trouble needs. It is everything good tech support should strive to Read More...
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Problem Evolution
May 30, 2008 10:01 AM by Scott Warner
Recently, I read this and have been thinking about it ever since. The article describes "problem evolution"--the notion that problems evolve over time to evade a manager's attempts to solve them. This explains why a new manager quickly solves "intractable" Read More...
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Read This, Read That
May 22, 2008 2:22 PM by Scott Warner
My oldest son has become an avid reader, bringing back my own memories of reading Way Down Cellar , The Wonderful Flight to the Mushroom Planet , and The Phantom of Walkaway Hill . So, when he asked me one day why I don't read--as in novels--my answer Read More...
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Your Culture
May 5, 2008 12:44 PM by Scott Warner
Imagine in the near future, a job applicant asking, "What is your culture here?" Your first thought is Duh, it's a laboratory . But with the pressures on healthcare, you may already be hearing plenty of talk about your organization's "culture." Even if Read More...
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Other Managers
May 2, 2008 11:07 AM by Scott Warner
Becoming a manager means changing your peer relationships. Instead of competing with another work silo, you now need their cooperation. It is essential to transition from the subordinate-supervisor relationship to this new peer setting to complete projects Read More...
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Understanding Tests
April 28, 2008 1:20 PM by Scott Warner
It is the laboratory scientist's responsibility to make a test choice clear for the physician. We can be expected to reasonably interpret an order that doesn't match a menu name (AST for SGOT, for example). Other times, a questionable order is a methodology Read More...
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Sell Your Success
April 7, 2008 9:55 AM by Scott Warner
I knew a Lieutenant Colonel in the Air Force who regularly walloped me at cribbage. His secret was a mean pegging game that he lost no time explaining to me--in excruciating detail--after each win. Laughing, he would say, "You can only gloat when you're Read More...
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Focus on Your Weaknesses
February 26, 2008 11:15 AM by Scott Warner
In an interview, I was asked, "What are your strengths and weaknesses?" This generic question--too vague to tease a useful response--echoes our tendency to expose our strengths and shield our weaknesses. The question implies admitting to a weakness is Read More...
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A New Work Perspective
February 19, 2008 12:03 PM by Scott Warner
Law and medicine careers may be losing self-respect, according to this article in the Dallas News . While these professions are still solidly supported by pay, security, schooling and responsibility, there is a sense that their status is waning. Excerpt: Read More...
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Encourage Dialogue
February 8, 2008 2:40 PM by Scott Warner
Many years ago, a worried pediatrician followed me around one evening. I remember this vividly for two reasons. One, he looked a little like Tom Baker in Doctor Who minus a long scarf and bag of Jelly Babies . Two, working alone had never been so stressful. Read More...
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