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Stepwise Success

Are You Recognized?
June 16, 2014 6:01 AM by Scott Warner
Being recognized for what we do is an essential human need. We appreciate a thank you, acknowledgement, or praise at work. The giver and receiver benefit from a sincere “Thanks!” Whether the effort is big or small -- sometimes the smallest things matter Read More...
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Introduce Yourself
April 11, 2014 6:08 AM by Scott Warner
It’s inevitable. Sooner or later as healthcare professionals we become patients ourselves or our family members are patients. As insiders we are invaluable observers. We know how things should work. We know what to look for. Yet our input or feedback Read More...
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A HIPAA Dilemma
February 28, 2014 6:05 AM by Scott Warner
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is designed to protect a patient’s healthcare information from unauthorized disclosure among other things. Laboratories, for example , may do so “for treatment purposes without patient Read More...
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The Power of Touch
February 19, 2014 6:00 AM by Scott Warner
We touch our patients. Our profession is not as hands on as some, but collecting blood samples and other procedures involves close contact and a physical touch. Here’s a question to ponder: how much do you touch your patients, and how much of that is Read More...
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Three or Four Steps
January 17, 2014 6:13 AM by Scott Warner
When we went paperless in order entry, it meant much more than just dumping paper, binders, index cards, labels, and hand-carried requisitions. Since all staff needed this information, each person had to have the right computer skills to use Access, search Read More...
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Real People, Real Problems
December 30, 2013 6:15 AM by Scott Warner
Teamwork isn’t just coaching, sharing goals, cheerleading, and celebrating success. Most of us are emotionally vested in work. We want to do well and feel good when we are associated with a place that cares about the people who work for it. And more importantly Read More...
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Don’t Burn Bridges
December 20, 2013 6:01 AM by Scott Warner
The dictionary defines “burn your bridges behind you” as “To eliminate any possibility of a retreat to a former position.” These days, this literal military term metaphorically applies to the workplace. Often, people leave a position with ruinous behavior, Read More...
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Using FORD with Patients
December 6, 2013 6:09 AM by Scott Warner
Henry Ford once said, “Whether you think you can, or think you can’t -- you’re right.” Ironically, something called the FORD technique can help us when we are struck dumb to make small talk. Caught in an elevator, sitting in the cafeteria, or waiting Read More...
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The Clinical Gap
November 8, 2013 6:03 AM by Scott Warner
There are two types of people in a hospital. Clinical professionals care for the patients, perform diagnostic testing, and make decisions that directly affect the quality of care. Everyone else should be in a crucial supportive role to that primary mission Read More...
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Good Relationships Build Success
October 21, 2013 5:52 AM by Scott Warner
I have lately enjoyed some one-on-one time with my son, who has a driver’s permit and is a captive audience. The other day when he was complaining about a decision one of his teachers made, I said, “Well... these kinds of things can be drilled into by Read More...
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Dress Smart
October 2, 2013 6:03 AM by Scott Warner
Does what we wear make us smarter? Researchers at Northwestern University have coined the term enclothed cognition after conducting an experiment and concluding that our clothing can influence our psychological processes. What’s interesting is how this Read More...
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Bring Solutions With Complaints
September 13, 2013 6:07 AM by Scott Warner
We complain for any number of reasons, mostly because it seems like work but isn’t. We’ve all been to those meetings that turn into you-know-what sessions and left with a whopper of a headache. That’s a good enough reason to hate some meetings. But the Read More...
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Questioning Physicians
September 4, 2013 6:02 AM by Scott Warner
The other day a physician ordered a platelet count to be recollected and repeated off lavender and blue top tubes. The patient platelet count had dropped from 229 thousand to 102 thousand in 24 hours, a sudden change. The tech performed the work but grumbled Read More...
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To Be Excellent, Be Consistent
August 26, 2013 6:03 AM by Scott Warner
My last blog related to the quality of a menu setting expectations for customers. This happens in your laboratory when you provide a test listing or requisition that describes testing performed in house. You may also have a STAT list or listing of tests Read More...
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Your Test Menu
August 21, 2013 6:01 AM by Scott Warner
Last week my wife and I decided to visit a new restaurant in a nearby city. I’d heard nothing but rave reviews about the place, so I was keen to experience it for myself. My first impression of the place other than the neat decor and lighting was the Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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