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Stepwise Success

Are You Good or Great?
August 12, 2015 6:54 AM by Scott Warner
Some time ago I read Good to Great: Why Some Companies Make the Leap... and Others Don’t by leadership guru Jim Collins. The book describes why some companies are good and others are great. It’s a worthwhile read. It turns out that being great isn’t a Read More...
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Reducing Stress
June 25, 2015 6:00 AM by Scott Warner
Layoffs, cutbacks, mergers, downsizing, and outsourcing, common in business, have come to healthcare and laboratories. What used to be a secure job with plenty of opportunity now is filled with unknowns in an uncertain economy. According to Forbes the Read More...
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Customer or Self Service?
May 27, 2015 6:03 AM by Scott Warner
Customer service has its bromides: follow the Golden Rule (treat customers as you want to be treated); the Platinum Rule (treat customers the way they want to be treated); exceed, don’t meet customer expectations, etc. But all this boils down to one simple Read More...
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Your Company’s Computer Guy
May 22, 2015 6:33 AM by Scott Warner
Saturday Night Live used to have this recurring skit about a rude computer technician played by Jimmy Fallon . He’d appear and respond to polite questions with snarking geek jokes, yell “MOVE!” and type the solution in a few keystrokes. “Was that so hard?” Read More...
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Small Favors Improve Teamwork
January 30, 2015 6:00 AM by Scott Warner
There’s a misconception in management circles that people need to know each other socially to get along. If I hang out with you in a non-stress environment where we can avoid talking about work I’ll find out that you’re really a great person and not just Read More...
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How Do You Work?
November 26, 2014 6:15 AM by Scott Warner
As the holidays approach I’m reminded how families get along (or don’t). Our work families are no different. Coworkers with different styles and priorities forced to work together can test patience and professionalism. So long as the work gets out accurately Read More...
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Small Town Traps
November 3, 2014 6:00 AM by Scott Warner
I once watched on television a fascinating experiment in which a stranger pretended to be sick on the street of a big city vs. a small town. City dwellers ignored the man, who lay on the ground writhing in pain, but almost everybody in the small town Read More...
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Hold This For Five Minutes
September 17, 2014 6:03 AM by Scott Warner
I hate tape. I don’t really mind having blood drawn, but tape is a pain. Yanking or coaxing it off, it doesn’t matter. Getting hair ripped off my arms always hurts more than a needle. So when the phlebotomist or medical assistant says, “Hold this for Read More...
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How Can I Help?
August 25, 2014 6:00 AM by Scott Warner
Scripting has been imposed on us, like many organizations, to standardize the customer experience. From answering the telephone to directing traffic, guidelines are set to make sure no matter who a patient or family member interacts with they receive Read More...
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Are You Recognized?
June 16, 2014 6:01 AM by Scott Warner
Being recognized for what we do is an essential human need. We appreciate a thank you, acknowledgement, or praise at work. The giver and receiver benefit from a sincere “Thanks!” Whether the effort is big or small -- sometimes the smallest things matter Read More...
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Introduce Yourself
April 11, 2014 6:08 AM by Scott Warner
It’s inevitable. Sooner or later as healthcare professionals we become patients ourselves or our family members are patients. As insiders we are invaluable observers. We know how things should work. We know what to look for. Yet our input or feedback Read More...
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A HIPAA Dilemma
February 28, 2014 6:05 AM by Scott Warner
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is designed to protect a patient’s healthcare information from unauthorized disclosure among other things. Laboratories, for example , may do so “for treatment purposes without patient Read More...
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The Power of Touch
February 19, 2014 6:00 AM by Scott Warner
We touch our patients. Our profession is not as hands on as some, but collecting blood samples and other procedures involves close contact and a physical touch. Here’s a question to ponder: how much do you touch your patients, and how much of that is Read More...
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Three or Four Steps
January 17, 2014 6:13 AM by Scott Warner
When we went paperless in order entry, it meant much more than just dumping paper, binders, index cards, labels, and hand-carried requisitions. Since all staff needed this information, each person had to have the right computer skills to use Access, search Read More...
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Real People, Real Problems
December 30, 2013 6:15 AM by Scott Warner
Teamwork isn’t just coaching, sharing goals, cheerleading, and celebrating success. Most of us are emotionally vested in work. We want to do well and feel good when we are associated with a place that cares about the people who work for it. And more importantly Read More...
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About this Blog


    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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