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Stepwise Success

We’re All in This Together
December 2, 2015 5:56 AM by Scott Warner
An “us versus them” attitude is common in all workplaces. Lab techs don’t understand nurses or nurses don’t understand lab techs. I’ve heard techs whine many times over the years, “If only the nurses could come down here and watch what we do for a day.” Read More...
Please and Thank You
September 23, 2015 2:12 PM by Scott Warner
The Ghostbusters reboot has me chuckling over the original. There’s a scene where an EPA official asks Bill Murray’s character to see the ghost storage facility, and Murray refuses explaining, “Because you did not use the magic word.” In an expression Read More...
Working With Nursing
September 4, 2015 1:08 PM by Scott Warner
The current Advance opinion poll question , “What is your laboratory’s relationship with your facility’s nursing staff?” has me thinking. As fellow Advance blogger Stephanie Noblit points out, medical laboratory professionals don’t often have a positive Read More...
Are You Good or Great?
August 12, 2015 6:54 AM by Scott Warner
Some time ago I read Good to Great: Why Some Companies Make the Leap... and Others Don’t by leadership guru Jim Collins. The book describes why some companies are good and others are great. It’s a worthwhile read. It turns out that being great isn’t a Read More...
Reducing Stress
June 25, 2015 6:00 AM by Scott Warner
Layoffs, cutbacks, mergers, downsizing, and outsourcing, common in business, have come to healthcare and laboratories. What used to be a secure job with plenty of opportunity now is filled with unknowns in an uncertain economy. According to Forbes the Read More...
Customer or Self Service?
May 27, 2015 6:03 AM by Scott Warner
Customer service has its bromides: follow the Golden Rule (treat customers as you want to be treated); the Platinum Rule (treat customers the way they want to be treated); exceed, don’t meet customer expectations, etc. But all this boils down to one simple Read More...
Your Company’s Computer Guy
May 22, 2015 6:33 AM by Scott Warner
Saturday Night Live used to have this recurring skit about a rude computer technician played by Jimmy Fallon . He’d appear and respond to polite questions with snarking geek jokes, yell “MOVE!” and type the solution in a few keystrokes. “Was that so hard?” Read More...
Small Favors Improve Teamwork
January 30, 2015 6:00 AM by Scott Warner
There’s a misconception in management circles that people need to know each other socially to get along. If I hang out with you in a non-stress environment where we can avoid talking about work I’ll find out that you’re really a great person and not just Read More...
How Do You Work?
November 26, 2014 6:15 AM by Scott Warner
As the holidays approach I’m reminded how families get along (or don’t). Our work families are no different. Coworkers with different styles and priorities forced to work together can test patience and professionalism. So long as the work gets out accurately Read More...
Small Town Traps
November 3, 2014 6:00 AM by Scott Warner
I once watched on television a fascinating experiment in which a stranger pretended to be sick on the street of a big city vs. a small town. City dwellers ignored the man, who lay on the ground writhing in pain, but almost everybody in the small town Read More...
Hold This For Five Minutes
September 17, 2014 6:03 AM by Scott Warner
I hate tape. I don’t really mind having blood drawn, but tape is a pain. Yanking or coaxing it off, it doesn’t matter. Getting hair ripped off my arms always hurts more than a needle. So when the phlebotomist or medical assistant says, “Hold this for Read More...
How Can I Help?
August 25, 2014 6:00 AM by Scott Warner
Scripting has been imposed on us, like many organizations, to standardize the customer experience. From answering the telephone to directing traffic, guidelines are set to make sure no matter who a patient or family member interacts with they receive Read More...
Are You Recognized?
June 16, 2014 6:01 AM by Scott Warner
Being recognized for what we do is an essential human need. We appreciate a thank you, acknowledgement, or praise at work. The giver and receiver benefit from a sincere “Thanks!” Whether the effort is big or small -- sometimes the smallest things matter Read More...
Introduce Yourself
April 11, 2014 6:08 AM by Scott Warner
It’s inevitable. Sooner or later as healthcare professionals we become patients ourselves or our family members are patients. As insiders we are invaluable observers. We know how things should work. We know what to look for. Yet our input or feedback Read More...
A HIPAA Dilemma
February 28, 2014 6:05 AM by Scott Warner
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is designed to protect a patient’s healthcare information from unauthorized disclosure among other things. Laboratories, for example , may do so “for treatment purposes without patient Read More...


About this Blog

    Scott Warner, MLT(ASCP)
    Occupation: Laboratory Manager
    Setting: Critical Access Hospital
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