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New NP

Time Management for New NPs

Published July 14, 2009 3:20 PM by Melody Davis
If there were 6 more hours in a day, I would still need more. Why does time move at the speed of light on weekends and when you have a clinic full of patients with at least three problems, each?

I have not mastered the skill of getting in and out of the exam room in my allotted 20 minutes. I enjoy talking to my patients, it has been very difficult for me to keep myself and my patients focused.

My patients appear to be very comfortable with telling me their "little secrets." For instance, a patient had a 1:00pm appointment. After spending an hour with this patient, I told her I had one more patient to see. When I finished seeing my last patient, I returned to the patient I had already spent an hour with. By this time, it was getting close to 3:00pm. I instructed my patient to check out so the front office staff could wrap up things for the day. To make a long story short, this patient and I were the last ones to leave the office at 7:00pm.

I am told learning to manage my time will come with experience. However, in the meantime, I am left with having to chart at the end of the day after all my patients have gone. The 3 days that I work, I am usually in the clinic until 7:00pm. That would not be so bad if the clinic did not close at 4:30pm. The 2 days that I have off are spent recovering from the 3 days that I worked.

Some days I feel that by being the new kid on the block, I am also the one that is dumped on. I am the dumping ground for patients other providers do not want to see. I am the dumping ground for phone nurses who are looking for an opened appointment slot, regardless of whether I am qualified to perform a needed procedure ... this has happened twice already. Both patients had complaints of postmenopausal bleeding, which requires an endometrial biopsy. To perform endometrial biopsies require special approval from the board of nursing. I have not received approval to perform this procedure. I had to apologize to one of the patients and bring her back in to see her physician 2 days later. The other patient's physician was in the clinic and performed the endometrial biopsy. No harm, no foul, but I still felt bad that the patient had to see two providers when she could have seen one, if she had been triaged properly.

Blogging about my experiences as a new NP on Advance for Nurse Practitioners is cathartic for me but not enough. I will be addressing my concerns with the shareholders, office administrator, and office manager.

8 comments

Now, where were we? Last month, I ended my post with the intention to discuss my time management concerns

August 12, 2009 10:28 AM

Jennifer,

We have digichart (electronic medical records) at the clinic where I work.  Be careful what you wish for.  All clinic providers have digi on their home computers.  On my off days, I find myself checking labs and just checking in to see if any of my patients have called the clinic needing something.  

I really need to do something about this obsessive compulsive disorder.

Melody July 19, 2009 12:39 AM

I also am drowning in charts. I bring home charts to work on every day and often spend my weekends wrapping up notes that I can't get to. I would rather spend my time doing that than not be able to actively listen to my patients during their visits. I will be eternally grateful when my practice goes to electronic charting so I can get finished there instead of bringing things home. The charts are never left unattended and are locked in a box so no one can see any information to protect them. My family is used to my charting at home but would love to see my face above the paperwork. Hang in there!

Jennifer Scott ARNP, FNP-BC July 18, 2009 12:33 AM
Lake City FL

Thanks everyone for the feedback.  I am already starting to burnout and have only been on the job for four months.  I am mentally and physically exhausted at the end of the day.  

I am running on fumes.  I have a new found respect for moms working full-time in and out of the home.

Melody July 15, 2009 9:47 PM

You need to also take care of yourself. How long do you think you will last working like this before you burn out? I learned the hard way, thinking I could do all for everyone. Have them make another appointment if their list of problems is too long. People need to be reminded that there are other patients besides themselves. This is probably the most difficult thing to learn about being a new NP. Best wishes!

Sharon , Family Practice - NP July 15, 2009 10:11 AM
CA

Also consider setting boundaries for the patient. They are taking advantage of you and you are letting them. When they come in with a list of problems limit them to the most important two or three (most important three to them). Limit your time with them, it is OK to look at your watch periodically and say, other patients are waiting, lets address this more at your next visit, next week perhaps. The problem is not only that you are drowning in charting and exhaustion now but that you are setting them up to expect this type of undivided attention from you always.  Which, as you get busier and establish more patients of your own, you really won't have this kind of time to devote. Remember, when one patient demands your time and attention there are others waiting, sometimes very impatiently that go out and tell their friends how slow it is at the clinic. Take advice from someone who learned the hard way!

Deborah Varnam, FNP July 15, 2009 9:12 AM
Shallotte NC

I feel exactly the same way about being the "dumping ground" for the schedulers. And if I see a patient who usually sees another provider, then they want to come back to me because they believe I listened. The difference is that I do this 5 days per week instead of 3. I'm drowning in charting! (I've just completed my first year as an NP).

Beth July 15, 2009 8:59 AM

Need to set  some boundaries for yourself.

Barbara July 15, 2009 7:52 AM
Saint James NY

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