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From Cash Flow to Catheters: A New Nurse's Story

Nurse Looks at Healthcare From Consumer Point of View
June 3, 2009 9:40 AM by William M. Keane
I spent the last week experiencing the healthcare system on the consumer side as my brother went from test to test. As consumers, we tend to complain when our doctors or others run late for routine visits. I can say with confidence when dealing with cancer, no one, including me, complains about a 20 minute wait. Time becomes almost meaningless because you want everything to go according plan so no test needs repeating.

I waited with my brother at nuclear medicine among other patients, and unlike other doctors' offices, no one spoke. It was eerily quiet. Looking at the patients, I could not determine if they were people fighting cancer or like my brother trying to ascertain how much the cancer had spread.

Luckily for our family, his cancer has not spread to other organs. Now we wait to see if the tumor can be removed endoscopically or will he need surgery. Let's hope it is the former and not the later.

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When It Hits Home
May 29, 2009 2:27 PM by William M. Keane
At some point in your life, a relative or close friend will receive troubling health news. It seems unavoidable.  

Most people do not understand enough medicine to fully comprehend what the troubling health news means.  

When you enter the nursing you can comprehend the diagnosis. This proves to be a double edge sword as you equate the diagnosis to morbidity and mortality.

Recently, my brother visited an orthopedic surgeon to examine some swelling in his foot. Due to an underlying neurological condition, neurofibromatosis, benign tumors form in many locations and in some instances are malignant. He never complains so when he does the family becomes concerned. 

It turns out the foot is fine; the swelling was due to a soft tissue injury. However, he mentioned trouble swallowing and he found eating difficult. So we scheduled an upper endoscopy. They found a mass which they took biopsy for pathology. The pathology revealed some troubling news that the mass was malignant.

My brother to my amazement takes it in stride. Never does he fade into sadness nor does he withdraw into his own world. He seems ready to fight this and so will our family.

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Today’s Bonus: A Note of Thanks
April 30, 2009 10:42 AM by William M. Keane
So many times while working we wonder if our actions make a difference. Whether it is preparing a sales presentation, report or an e-mail, does our boss or the intended audience appreciate our efforts? At times you might receive a "thank you" or some other form of gratitude. However, as time passes, the gratitude passes because your actions become expected and you need to go beyond expectations to get the boss's attention.

I recently received something far greater than any gratitude or 'atta boy' I had received from a superior during my days in business.

A patient called our manager to say that I and a colleague provided great care and our actions are what makes our unit so great. My manager wrote me an encouraging note and congratulated me for my good work. That made my week.

During these tough economic times we cannot expect financial rewards, so these notes mean so much to many people. They can provide tremendous motivation to nurses.

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A New Perspective on a Busy Day of Nursing
April 27, 2009 9:25 AM by William M. Keane
It was a terribly busy day. Every patient that left the procedure room had numerous co-morbidities ranging from cardiac problems to bleeding. Throughout the morning I just hoped I would receive a healthy patient. Someone who came to the endoscopy unit for screening and the doctors found nothing.

Well, my wishes went unheeded. Not only did I need to care for patients post-procedure, but many times nurses and doctors asked for assistance in procedure rooms with getting supplies or running samples to the labs for testing. The morning moved into early afternoon and the work pace and my heart rate never decreased. My mind raced with numerous key-minute details regarding my patients' condition and the respective steps required for their discharge.

"The patient in 1 needs anesthesia to sign them out, 2 needs pain reassessed after I return from the blood bank and pathology lab," I said to myself as I race-walked back to the unit. If Barak Obama or Cole Hamels asked, "Where is the ER?" I would just give them directions without recognizing their respective celebrity status. I was too focused on getting back to these patients.

When lunchtime arrived, I quickly ran out of the unit. I felt beat up, sore and wondered what the afternoon would bring to add to this tough day. Walking down the hall, I heard a child's cry. When I looked up I saw a crib being wheeled into an operating room suite. This visual changed my whole perspective. We do not see many children patients at our hospital so I would expect this child must be very ill or requires a unique surgery unavailable at CHOP or Saint Chris's.

As the crib left my visual field, my heart sank and I quickly forgot the dread I felt from my unit's patients. Even after leaving school and working almost a year, the site of an ill child still brings my mind to a standstill. I walked past the operating suite and did not look in or up hoping that I would not see the parents or relatives. After lunch, I returned to the unit more refreshed and with a different outlook.  

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Don’t Let Opportunity Go to Waste
April 2, 2009 6:21 PM by William M. Keane
As we read or watch the news, pundits or academicians offer conflicting reports regarding the economy. Their respective "tea leaves" either indicate continued economic malaise or guarded improvement. I do not know which side I fall on but I can inform you that I work under the impression that I am fighting for my position. Some may find this environment too high pressure or detrimental but I consider it a powerful motivator. As part of my fight, I am working with my manager and others to discover ways to save the department money.

The first area we examined was our waste stream. I understand that no one likes to dumpster dive after a day of colonoscopies, endoscopies or ERCPs but, it is the only way to clearly assess what waste is placed in our biohazard stream and our municipal stream. In our earliest investigation, we are finding that we place non-biohazard waste in our biohazard stream. With the permission of my manager, I met with the hospital's environmental director to help us find ways to reduce what we place in biohazard stream and what ends up in the municipal stream. Together with environmental services and our staff, I think we can reduce our wastes costs. I will keep everyone apprised of this program with the hopes that some of you will examine your respective departments waste stream.

Many of you may ask why would I examine our waste stream as nurse. Well, in these economic times, each of you need to find ways to stand out in the eyes of your managers. Believe me, your managers are getting hammered from above about costs, expenses and benefits. Providing quality care is great but your manager cannot quantify quality care. What he or she can quantify are dollars and cents. So when you return to your next shift to provide quality care to patient find ways you can save money for your department. Nothing is too small and insignificant in these times.

If you need to, find other nurses, techs or associates to help you. It sounds trite but, more heads are better than one. Feel free to add a comment to run some ideas by me or help you quantify costs.
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Regaining Empathy
March 23, 2009 9:15 AM by William M. Keane
I gathered the intravenous supplies and proceeded to the stool in front of the patient. As I opened the supplies, I placed them on the shelf to the patient's right. Asking for the patient's right arm,

I placed the constrictor mid forearm and began my search for a suitable vein in the hand. Finding one, I pierced the patient's skin and subsequently the vein. Quickly I threaded the catheter removed the constrictor and secured the IV access. After a thorough assessment, I determined the catheter was placed correctly. Thanking the patient I removed my gloves and washed my hands wondering which patient was next.

As a healthcare professional, I feel that perhaps that I might lose some perspective of the patient's point of view. Every day I come to work wondering which patients the charge nurse  will assign me. For me, this is my job. It does not define me or serve as my identity.  

Do not consider these words indicating burnout or job dissatisfaction. I love what I do and still feel that I should have been a nurse but, I wonder if I show enough compassion care or concern for my patients with each new contact. Do I take the time to see things from a patient's eyes?

I thought I did since I once received anesthesia, waited in the ER for hours hoping the doctor would either admit me or send me home, received a scary diagnosis and surgery. With my prior experiences and family in the industry I did not experience the anxiety or concerns that patients without these resources may feel.

In order to remain empathetic and caring I feel I must remind myself that what I might consider trivial or inconsequential another may consider significant or stressful.

Later that day, I volunteered to let a med student place an IV in my hand. The student diligently followed aseptic technique and grabbed the needle. While I've placed hundreds of IVs and considered it routine, I found I was nervous and felt the pain of the needle piercing the skin feels more painful than a big pinch.

It is funny in a strange way that a little pain provides me with that reminder that I must always consider the feelings of the patient with any action or movement no matter how insignificant it may be to me as a nurse.

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An Exercise in Disengagement
February 16, 2009 9:43 AM by William M. Keane
As Friday drew to a close, I wondered what my family and I would do this weekend. I heard the weekend would offer the warmest temperatures of the year. Perhaps we could get some outside time. Then the last patient returned from her procedure. The patient remained in a anesthetic induced semi-conscious state. With the patient resting comfortably, I received the report and its terrible news. A preliminary diagnosis was pancreatic cancer.

What an awful diagnosis, the jaundice skin revealed a glimpse into the disease's pathology. I could not imagine the pains this patient endured and will in the future. As the patient rested quietly, I sadly wondered who else would be impacted by the news. Secretly I hoped the patient would sleep a little longer peacefully. Time passed and the patient awoke without major complications other than pain.

Soon the patient received the news from the doctor and took the diagnosis incredibly well. No sobbing, yelling or other outbursts. Inside I wondered if the patient was in denial, suppressing the emotions until arriving home or would seek other avenues for support. The patient prepared to leave the unit I felt incredibly sad that this person did not have family or friends for the trip out of the hospital. As the curtain opened and the patient stepped out, I wondered if the patient stoic appearance was a result of bravery or shock.

We walked downstairs without exchanging any words or glances. I looked into the patient face trying to determine the patient's emotional status. After multiple checks and glimpses into the patient's face I could not determine anything. We found the person who would accompany the patient and I watched the patient walk off. Turning back into the hospital, I walked back to the unit and gathered my stuff to go home.

On my ride home, I spent a lot of time thinking about this patient. What plans would the family make? How would they all handle this terrible news? What would I do in this situation? I thought about it and realized that this was a fruitless and petty exercise. I did not receive a diagnosis such as pancreatic cancer today and hoped never would. Suppressing my tears and bottling my emotions I realized that I need to let these feelings go and move on. Other patients would receive terrible news and perhaps would not handle the news as well.     

 

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Uncertainty Even in Health Care
February 2, 2009 9:57 AM by William M. Keane

  As many of you know, a lay off prompted my career switch to nursing. Since entering the field, I always felt that I should have made this switch ten years ago and saved myself from the stress associated with uncertainty in the business world. Even in good times, I was never sure if the next quarter would yield a change in corporate strategy or acquisition leading to another job loss.

I always thought that nursing would offer the employment stability that many in the corporate world crave in these uncertain times. Well, to my surprise, the economic contagion has infected health care. Our hospital has not mentioned layoffs or pay cuts however recent correspondence from administration left me and others with some concerns.


Currently departments with open positions will not fill them whether in environmental services or ultrasound or nursing. We nurses need to do more with less resources regardless of the patient volume. Meeting this challenge will require increased focus and  the need to find ways to eliminate waste. Waste, which includes resources and time. Nurses operate at the micro level in the healthcare system and witness all types of waste. We need to make suggestions to our managers that will increase efficiencies in patient care and ancillary or support steps.

In our department, we fill out so many forms and perhaps we need to examine these steps to see if any can be eliminated without increasing patient risk. Being new means that maybe we can offer a new perspective or observation to improve efficiency.
In order to accomplish these tasks, I feel management needs to provide an incentive to the staff. These incentives do not need to monetary, they could be time off, vacation requests, receive priority status or preference for work schedule.   

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First RRT Event
January 26, 2009 8:58 AM by William M. Keane
It is my patient

In the ER, luck allowed me to observe three codes. While some healthcare professionals find these moments more stressful than an IRS audit or losing a wallet, I found them adrenaline pumping events like I had the ball for the last shot to win the game. The awesome responsibility was someone else's, or in nursing terms, not my license. Today it was my license.

My luck, I was with the patient all day watching his vital signs change. In the beginning, he sounded like he had a bad cold. He wheezed on expiration and coughed numerous times. What troubled me was the cough did not produce that familiar mucus you expect.

Then as we prepare to discharge him, his sats drop and his heart rate goes tachy. Crap I say, what is next? I call an attending, describe his condition and vital signs. He asks for a rapid response, a step below a code, which we call.

Soon after the call, the team arrives and gets a brief description of the circumstances and they evaluate the patient. Following multidisciplinary consultations, they decided to give the patient some lasix to help his body get rid of extra fluid.

The lasix works and the patient is transferred to a monitored floor and I found out later he left the next day.

As my first critical event with my patient and with help from doctors, nurses and others, we treated the patient without the patient spiraling into a full code.

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Working Holiday
December 26, 2008 8:56 AM by William M. Keane
Holidays and working. Sounds like an oxymoron like jumbo shrimp or sweet and sour sauce. Well in nursing it not uncommon to work during the holidays and this year I will spend christmas alone. This prospect does bother me but then I read the newspapers regarding the economy or look at patient's diagnosis and realize working during the holidays is no big deal. Happy holidays everyone.

P.S. Mom is ok!

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Tough Times
December 22, 2008 7:38 AM by William M. Keane
This month was tough. Working long hours, the holiday stresses and receiving emails from friends who lost jobs. Then on top of this sundae of troubling times a rotten cherry on top; my mother has a growth in her fore head. Not alarming for some, but mom is a breast cancer survivor so any bump is a large deal. Keeping fingers crossed as a nurse we know where these bumps may lead.
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Family Bonds
November 28, 2008 4:47 PM by William M. Keane
As I wrapped up the paperwork for a shift, I entered a patient's room to say goodnight. We spoke about my career change and the Eagles offensive woes. Soon we drifted to the patient's surgery. The patient received a kidney transplant and the donor was his daughter, something I know happens often but I never met anyone who received a kidney from family. As he continued his description, one could clearly hear that his bond to his daughter has strengthened beyond words or pictures. What a gift during the holidays!
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The Look of Despair
November 10, 2008 8:12 AM by William M. Keane

This week convinced me that things can turn so fast in nursing regardless of acuity levels.

After working 11 and half hours, I was looking forward to heading home. My patients were fine and preparing for a restful evening. Suddenly, I hear a call for help. I followed these calls where I found a doctor and nurse wrestling with a crying patient. As entered the room, the doctor asked me to call security because he found the patient preparing to commit suicide.

I contacted security and returned to the room to see if anyone required my assistance. Upon entering the room, my eyes met the patient's eyes. The look of despair and sadness burned into my memory that I doubt I will ever forget it.

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Facing the Prognosis
October 15, 2008 5:04 PM by William M. Keane
  When I entered nursing, I knew that ICU patients would be very sick with some ultimately dying in the ICU. Recently, I received an opportunity to spend some time on Med/Surg floor. Before I entered the floor, I thought these patients would be relatively well compared to those patients in the ICU. I was vastly mistaken. The first patient I saw had a malignant glioblastoma. The other nurses informed me that there was nothing more the doctors could do for this patient. The patient needed to be transferred to hospice or obtain hospice services at home.

The patient was dying, but without the story from the chart you would not know. There were no EKG monitors, SpO2 or noninvasive BP giving you a clinical picture. The only clinical picture or prognosis you would receive came from the chart.

At this time, I do not know which is a tougher patient to deal with, one where the monitors tell you the story or the chart.

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Appreciating Thank You
October 8, 2008 8:59 AM by William M. Keane
When I worked in the various industries during my business career, supervisors, associates and the customers would say thanks or thank you. At that time, I thought I appreciated those thank you's. It felt good but I do not think it touched me as much as the thank you's I receive from patients or family member's. Maybe I feel those thank you's in business were cursory or obligatory and those from patient are more genuine. Perhaps it is because patients are more fragile or vulnerable and take nothing for granted. Whatever is the case, it feels good to leave the hospital with a warm feeling that you helped someone. I never had the same feeling the office
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