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ADVANCE Perspective: Nurses

The Right Priorities

Published November 1, 2007 12:38 PM by Lyn A.E. McCafferty

When my mother was researching where to do her rehab after double knee replacement surgery, she asked her doctors, nurses and friends in the area. She ultimately decided on one facility that had a great reputation. She was apprehensive about the surgery and weeks of rehab but confident she would have the right tools and people to help her.

She had her surgery on a Tuesday and was transferred on Friday to the rehab facility. When I went to visit her, I found she was very distressed by the care - or rather the lack of care--she found. The nurses and support staff put her in bed and promptly ignored her for hours. The physician wasn't expected until the next day. Her roommate cried all day. Mom was overwhelmed and in significant pain. She needed a little TLC, but everyone it seemed was too busy.

One way Mom thought she'd begin to feel better was if she took a shower. She hadn't showered since Monday before the surgery, had been catherized for 2 days and understandly felt disgusting after not being able to get up and go to the bathroom unassisted.

Once we tracked down a nurse manager, she said it was unlikely Mom would get a shower that night. Patients generally received them every 2 days and since Mom just got there, she could wait another day. Emotionally and physically drained, my mom began to tear up. She just wanted to feel normal again. Couldn't anyone understand that? I asked the staff if I could help her wash if the nursing staff was too busy. That was acceptable as long as the staff helped her walk to and from the bathroom.

On my next visit to see Mom, I was assigned (by my Dad) to take her to physical therapy. On our way, we stopped by the nurses station to get more pain meds before her workout. It took a few minutes to get the attention of the nurses & other staff members. They were huddled around a computer deciding which gift to get someone from a baby registry.

When one woman finally acknowledged us, she said she'd check and disappeared for more than 5 minutes (the med closet was 15 feet away). Meanwhile, we waited patiently (ok, maybe not so patiently) barely 3 feet from where three other staff members (at least 1 was a nurse) continued to scroll through page after page of baby gifts. No one talked to us. No one acknowledged us.

Finally, I interrupted with a polite "excuse me" and asked if the nurse was coming back as we were now late for PT. Another nurse said we should have come earlier to get the meds. It wasn't her fault if Mom was late to "class".

Both of these experiences made me wonder how this facility got so many rave reviews. In the first case, it could have simply been a matter of staffing why my mom didn't get enough attention on her first day or there was no one to give her a shower. In the second case, staffing obviously was not an issue. There were nurses and ancillary staff available--they were just otherwise engaged in personal matter.

People go to facilities like this rehab hospital because of the nurses. It would be a shame if they also decide not to go because of the nurses.

6 comments

I also worked in a rehab/subacute/ltc facility-I was in rehab, but did have some patients that should have been either in assisted living or in ltc, as they had severe cognitive issues.  It was staffed with 1 RN, 1 LPN and about 2-3 CNA's, for around 40 patients.  Sufifce it to say that the RN and LPN were always tied up with physician orders, passing meds, wound care, etc--very little direct pt. care.  The CNA's usually without exception were there to do a "job" and pick up a paycheck.  This job was not a calling,or a passion, or whatever it is that we nurses have in our hearts to pursue this profession.

It sounds that in most of the cases discussed that case management is called for.  But that in itself is a difficult field to break in to.  It used to be in the not too distant past, that one could practice case management without certification so that the nurse could gain experience, hours, etc.  Now most employers require certification.  In order to obtain certification, one must work "X" amount of hours doing case management.  You can see the difficulty.  I have tried, believe me.  I am a RN with 28 years experience, cannot work the floors due to back issues, and can't find a job.  We are our own worst enemies at times; what has happened to the that we can not support our own profession, and especially those who want to work, but can't get in the door?  I would love feedback, suggestions, etc., as I am one frustrated nurse.  Can you tell?

Sharlene Vlahos, unemployed January 3, 2008 11:49 AM
Annapolis MD

I've worked in a few LTC/Rehab facilities "in my day".  I would always tell families to hire a private duty and they would balk because the facilities were private and costly, but there is NO WAY 1 CNA could take care of 8-12 residents!  While I was usually the only RN, I was usually too busy looking for baby gifts, and my "guys" got whatever they needed pretty much on time, or whenever they asked for it (ok, maybe 5 minutes later - I worked my tail off - 1 RN:48 residents).  I totally sympathize with your mom.  My mom died of cardiac complications in the Arizona Heart Institute, boy talk about dumb bunnies, especially relating to people who should be in hospice for cardiac.  I was there 24 hrs/day even after I got her into the hospice.  Now, I'm ready to get back into nursing.  I've taken my refresher course, and everywhere I apply and am granted an interview (sometimes two), they NEVER get back to me.  Aren't WE supposed to be PROFESSIONAL?  Why aren't the places we apply to?  Why isn't HR professional to us?  How can WE re-break into nursing?

Ellen, geriatrics - RN, currently unemployed November 27, 2007 1:19 PM
Skokie IL

My sympathy lies with your mom.  I have been an orthopaedic nurse practitioner for 8 years, the first 6 at a hospital in NYC and the last two at a New Jersey hospital.  I frequently send people to rehab hospitals after total hips and knees. I tell the patients that the information I receive about these places are from patients that I have sent there.  I frequently ask my patients to please let me know if the care or the physical theapy is good or bad in the place I've arranged for them to go.  I have been able to help patients decide where they might like to go based on these helpful hints.  We are trying to promote discharges to home for many of our total joint patients.  The only draw back with this is the lack of physical therapists and visiting nurses.  Patients actually do very well in their home enviornment.  I also tell patients that if they are unhappy with the care they are receiving in a rehab center, it is not a prison.  They need to tell the person in charge that the facility does not meet their expectations and they want arrangements made to send them somewhere else.  We, as nurses, need to take pride in what we do, and bring back the compassion that brought us into nursing in the first place.

marie, orthopaedics - nurse practitioner, EHMC November 27, 2007 9:18 AM
Englewood NJ

This situation rings a too- familiar bell for me. My mom had orthopedic problems aggravated by MRSA, systemically, and was in a community hospital, then a teaching university hospital, then a convalescent facility. There are amazing differences in nursing care at all levels, and even in different units in the same hospital - but my mom is a nurse from the 40's,  I graduated in the 70's, and it seems that a lot of professionalism, compassion and skills are missing from hospital (and  other settings too) nursing. Its a pretty sad commentary when you can remember the name of the one or two nurses that made a difference in your loved-one's  6+ weeks of care. I'm sure there are all kinds of reasons, staffing being the main one, but it scared the ---- out of me thinking what it might be like when I need nursing care someday!!  As long as we are on this subject, I have a huge problem with home health agencies whose staff elect NOT to care for people with AIDS. Anyone had that experience?

Kathy, HIV/AIDS - Public Health Nurse case manager, Public Health Dept. November 26, 2007 8:06 PM
Ventura County CA

I am very sorry your mother had such an unpleasant experience. I know I had many unpleasant experiences while my mother was a patient in a well known teaching hospital here in New York City. I always booked a private room and stayed with my mother and provided as much care as I possibly could and even with that we ran into problems. Unfortunately, there are good nurses and bad nurses out there. Some have feeing and really care and others erect emotional walls, lacking sensitivity. Just imagine the patients that do not have family advocates.

http://dianej.wordpress.com

DianeJ, QI Consultant - R.N. November 5, 2007 1:38 PM
NYC NY

I totally agree, and I comiserate with your mother.

I had a similar experience when I was in the hospital after having my son. I'd had a C-section and had trouble voiding, so I had a catheter in longer than expected.

I was changing my son while trying to manage the "water balloon" I was dragging around. My son, as baby boys often do, urinated all over himself and started screaming. Not knowing any better, I panicked and thought it would cause some harm. I yelled for help while trying to clean up my son the best I could. It was a while before someone, an aide, came in. She looked at me like I had two heads and her first words were "Why do you still have that catheter?"

Abbey Scott November 1, 2007 1:47 PM

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