CE Live: Customer Service Tips
Customers evaluate us using a hospitality model, not a medical model. Because of this dissonance in expectations, we experience treatment and communication challenges. Understand how your customers evaluate you and your practice using their measurements, not yours. In addition, unhappy customers sue so service is your greatest risk management strategy.
After watching our upcoming webinar, attendees will be able to:
* articulate the difference between customer service and professional service in job roles
* demonstrate the impact of customer expectations on customer service
* quantify the risk and benefits of lost customers, lost loyalty and retention.
This offering will be presented as a live, virtual event on June 4 at 1 p.m., ET. It also will be available in our archive two days after the live presentation.
You may earn 1 contact hour by taking and passing a test following the webinar. Cost is $8, or it is available as part of our special On Demand package
. It is free to view if you don’t need the contact hour.