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ADVANCE Perspective: Nurses

Upcoming CE Live Webinar: Working With Difficult People

Published August 22, 2012 8:19 AM by Mike Bederka
We confront difficult people in every aspect of our lives. In healthcare, the challenges come not only from our patients, but from families, doctors, our peers and external customers like regulators and insurance companies. Understanding our own response to difficult people provides the basis for effectively dealing with the diverse personality types we face.

After attending our upcoming CE Live webinar Working With Difficult People, you will be able to:
* recognize one's own trigger and responses to difficult people
* identify types of difficult people in the workplace
* create a personal toolset for dealing with difficult people.

This offering will be presented as a live, virtual event on Oct. 9 at 1 p.m., ET. You may earn 1 contact hour by taking and passing a test following the presentation. The webinar is free to attend, but there is an $8 charge to earn credit.

To register and for more info, please click here.

Also, our CE Live archive is full of other great talks where you can earn continuing education. Topics include: Integrity in the Workplace, Customer Service Tips, Reducing Needlestick Injury During Phlebotomy, and more.

posted by Mike Bederka

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