Training Plan Development for Nursing Informatics
Inadequate or insufficient training has been noted as one of the top reasons clinical information systems implementations fail. "If you fail to plan, you are planning to fail!" said Benjamin Franklin.
Your plan for training is the development of a specific strategy to ensure successful system training and adoption of the clinical information technology (CIT) being implemented. In short, it is a "plan" not to fail and instead a strategy for your end users to be trained on the new CIT effectively, efficiently and in a timely manner.
The main objective of the training plan is to provide a clearly defined strategy to assure the delivery of training on and facilitate learning of clinical information systems functionality in addition to workflow processes, and related policies and procedures sufficient to enable end users to perform their jobs as effectively as possible. Your plan should utilize a blended learning approach as its instructional/delivery strategy. The development of the training plan demonstrates a commitment by your organization's leadership to support the organization's mission and vision by utilizing the clinical information system (CIS) to transform clinical practice and care delivery.
No matter when your Go Live date is it will arrive too quickly and your time line will feel too aggressive, making the need for an organized plan for training even more critical. Consider these issues in developing your plan.
- How will each end user population be trained on individual parts of the CIS? Braking down staff by roles will make this more manageable.
- Who will be included in the scope of your training plan? Which staff from what departments will be considered users now and in the future related to new hires of these departments?
- What will the scope and major deliverables of this plan consist of? Is your plan all inclusive or will you just be training some departments/disciplines/end users and not others?
- What is in scope and out of scope for your plan? If your training plan will not address all users how will you differentiate this, and what is the plan to address anything outside the scope of your plan?
- Will your training plan include e-learning (web/computer based training) modules covering content for system basics such as signing on or access and navigation, in addition to system functionality? How will you address future state workflows, policy and procedure changes?
- What about the customization of the vendor's training manuals, creation of job aides and cheat sheets for use by end users? Have you planned for this?
- Will the training you deliver include discipline specific/role based, hands-on classroom scenarios? It should.
Most importantly: How will your plan be communicated to the project's leadership, stakeholders and end users?
In Part II: Needs and skills analysis and the value in assessing computer competency before end user training.