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COTA Thoughts

Patient Complaints

Published February 9, 2013 3:30 PM by Tim Banish
 

Just the other day I treated a person with a diagnosis list as long as your arm. It's a shame to see someone with so many problems, especially someone as young as this person was. Getting up in years myself I know what it's like to always have the doctor find things you didn't know you had and that don't bother you, that is until they tell you about it!

 

Anyway, as much as I knew all this person's medical problems they continued to tell me about each ailment the whole seventy minutes we worked together. From when it was discovered to what problems it causes, the person went on and on about all their medical issues. Some descriptions were off base, and some were things I've never heard of. Trying to distract them with "we'll work on this because of your ___ issue" didn't help. All I could do is listen, smile and continue to direct the patient to complete the task at hand.

 

One thought here is education, mine as well as the patients'. I'll admit there are some medical issues that I'm not as knowledgeable about, others I've never even heard of. So every time I hear of something new it's to the computer for some research. One thing to keep in mind here is that one medical issue can create one problem, but add another issue and you may see numerous problems surface.

 

Another thought is for the patient. With all their issues and openly discussing them to a stranger, was that a cry for help? The patient's main health issue was obesity, which caused many other problems.  Most went unchecked until they ended up in the hospital. The best thing is now that they are in the care of medical professionals' recovery should be possible. At least the physical ones.

 

Until next time, hope all your "Thoughts" are Good-

Tim

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