Just doing our jobs
Do you ever wonder how other people perceive what you say? A few simple words spoken with the wrong tone of voice can easily be taken the wrong way. On the other hand, a few simple words spoken with compassion can make a big influence in someone's life. Too often though, the other person remains silent so we never know how our words affected them.
Being careful what you say and how you say it is one of the key elements of personal communication. You have to listen and hear what the other person says to respond appropriately. Then you have to think and choose the best words to reply with.
I had a strange comment this week from a patient. After just a couple of days in the rehab program she already voiced a great respect for the therapy team and what we offered her. She had already endured much, injured half way across the country while vacationing. She told me her story of being rushed through the hospital, seen by so many different staff and doctors she couldn't remember any of them. After discharge from the hospital but still not ready for travel she was admitted to a local SNF. She spent a few busy days there, receiving a bit of therapy. When she decided to travel back towards home, she came to our PCU Rehab unit. Within two days she was doing well and we were discussing discharge needs.
So at first when she said to me "I have found my angels" I wondered what she was referring to. This was an orthopedic patient, fully alert and oriented.
She told us she had yet to receive any information on her diagnoses. We had provided that, not only through handouts, but by spending the time to explain it to her. She also didn't know what type of doctor to see for follow up, and we referred her to a local orthopedic group. We became her "angels" by just doing our job. By listening, and responding appropriately.
Aren't comments like this one of the best benefits of being a therapist?
Until next time, hope all your thoughts are good,
Tim