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Transition to Rehab Management

Confusion Revisited

Published January 31, 2013 10:34 AM by Karen Schiff

The first week at a different rehabilitation center has proven to catch me off guard, by giving me much to think about while I attempt to absorb the complexity of the entire situation. As the first manager of a busy rehabilitation center, I'm attempting to embrace the process of workflow that's in place. This includes trying to keep our patients satisfied and the employees on target for success.

I've learned through the years from my patients that a physician's front office staff can make or break a practice, and I feel this is the same for a rehabilitation department. The initial impression the current front desk staff displays is that they come from different backgrounds. Some are there as a result of being laid off from previous positions in the healthcare system due to staffing optimization, others for their financial representation skills and some for their customer service skills. Together, they work hard to meet the needs of the community, which is quite different from the community I've served for the past 20 years.

The clinical staff has demonstrated their compassion and skilled therapeutic intervention at many levels, including trauma cases and spinal cord injury, as well as significantly involved pediatric and adolescent cases. What an amazing impression this staff has made on their patients, let alone me. The patient population includes many who don't have insurance, are at or below poverty level, as well as dealing with life-altering handicaps and disabilities.

The quality of care and compassion delivered by the support and clinical staff enable not the disabilities of those crossing the threshold of the rehabilitation center, but rather their abilities as they come into contact with my new coworkers. I'm honored to be their full-time manager, supporter and newest team member. Time will prove our evolving teamwork as a world-class model for a rehabilitation institute, the Rehabilitation Institute of South Florida.

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