Being one of several outpatient rehabilitation departments in a large, community-driven healthcare system, we've come to realize there are areas where we can improve the workflow and performance processes that will assist us in running as efficiently as humanly possible. Moving from the west outpatient center to the east outpatient center close to a year ago has opened my eyes about how different the two centers are in the documentation and care plans for physical, occupational and speech therapy patients, as well as the scheduling processes and flags in a computer system that will assist therapists, registration, and insurance verification and authorization staff.
The role I'm in has allowed me to assist in supporting a large staff of PTs, OTs and STs, as well as a dynamic clerical staff and director. Previous to my arrival was the director who single-handedly ran many other departments (and still does), but needed someone onsite to try to organize and manage a well-established outpatient rehabilitation center fed by our adult hospitals and major children's hospital. As a result of planning and building a new documentation system by our own therapists and professional staff of people working with us from the vendor, our center is currently transitioning to computerized clinical documentation for outpatient rehab. We are the "guinea pig" for the outpatient rehab team in the system, and working on fine-tuning what is needed to comply with all regulations, as well as changing what had been developed over the past year in order to streamline the whole process for therapists, insurance companies and physicians.
It has been quite a challenge over the past three weeks as we continue to master the skills needed to navigate the process. I'm very proud of everyone around me, including the staff who were and still are present, to assist us with the launch of this major transition. At this time, many responsibilities the manager bears have taken a seat to the side as we get through the first few weeks of this launch, and I hope that soon I'll see my desk again, uncluttered, as we gain more confidence in our ability to achieve a paperless department.