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Transition to Rehab Management

Workplace Changes Continue

Published December 13, 2013 4:15 PM by Karen Schiff

As I approach the one-year mark of becoming the manager of a large outpatient rehabilitation facility, I realize the changes that have taken place in such a short period of time. Not only was I put into this position to assist a department that needed someone to look out for them, but also help assist them with organization from the front desk to the gym. A new director was placed in a position to run three facilities, but needed someone to oversee and run this department on a day-to-day basis.

Little did I realize at the time that I'd be the one to help in transitioning the registration process and get all players on board with training (and using registration from other facilities to train them), as well as be involved in assisting therapists with their productivity, time management and interpersonal relationships with the rest of the department. Additionally during this time, we transitioned from a fully paper-chart department to a work-in-progress paperless department. We are the first in the district to transform, which was quite a challenge. However, between my director, therapists and I, we've collaboratively designed an electronic documenting system and continue to work on the insurance authorization and verification process.

All of this as I change all the pediatric schedules for the New Year. For the past three days the transition has taken place, sometimes painfully as I calculate all the therapists' schedule documentation time (as well as shorten their day; 10 hours a day treating pediatrics at a 30-minute slot each is just too much for any professional to tolerate and document quality notes on a laptop).

The changes continue. I look forward to time off during the next few weeks to get some rest and dedicate time to my family and friends!

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