Data, Data Everywhere...
So every quarter, our rehab department does what we call "Performance Improvement." Essentially, we do chart audits and look at different population groups (orthopedic, neuro and wound care) and collect data about the care they received from the rehab department while in the hospital. I've been in charge of this project at my hospital for the past few years.
We're in the midst of changing which patient populations we look at and what specific criteria we look at within those patient populations. This is something that desperately needs to be done, but in all the meetings I've had and all the side conversations I've been a part of, there is one essential question that keeps popping up in my head: "What's next?" (I'm a big fan of the television show "The West Wing," where Martin Sheen played the President of the United States and "What's next?" was his mantra throughout the series).
So we collect all this data, crunch some numbers to see if we're meeting our goal percentages, and then report it to a corporate manager who oversees our department's data collection. That's it. If we don't meet our goals, nothing happens. If we do meet our goals, nothing happens. And as each quarter passes by, my frustration level rises ever so higher.
If we don't take this to the next level, then what's the point? I've seen other departments in the hospital and how they do their own data collection. Regardless of what their data shows, they make sure to put a plan into place to correct problems or enhance successes. It seems the logical thing to do. But our department just doesn't seem to get that this next piece is so vital.
Now, I've had meetings with supervisors and directors to try to get my point across, and I know they hear what I'm saying. But we keep getting stuck in this pattern where other things end up taking priority and our data collection gets pushed to the backburner, which again, causes my frustration level to rise even higher. I can be an unbelievably patient person, but on this my patience is starting to wear thin.
Does anyone else do anything similar to this? How do I keep pushing my superiors to take this project to the next level without seeming, well, pushy? Any thoughts?