Creating Goodwill in the Workplace
With unemployment escalating, would you like a simple technique you can put in to practice immediately that will increase your worth to your employer?
Adopt the mindset of "The client is always right." I've heard that phrase since I was a child. Some things never change. That saying is as true today as it was 50 years ago. Those who are successful in business know the true meaning of "The client is always right."
We've all dealt with unpleasant clients. So, of course, we know the client is not always right. Sometimes he is very wrong. The statement itself is patently untrue. But those who embrace the heart of the adage distinguish themselves in the marketplace: the client must always walk away thinking he is right.
The bottom line: as an employee, your job is not to be right. Your job is to create goodwill and customer loyalty. An employee who consistently puts customer satisfaction first is a valuable asset to his organization.
Remember, I said this technique is simple--I didn't say it was easy. Allowing the client to walk away thinking he is right-when you know he is wrong-is difficult. In reality this practice often requires you to allow the client to believe you were wrong. That is a blow to even the hardiest ego.
In this process I am comforted by the fact that someone else's beliefs do not change the truth. Because someone believes I am wrong, that does not mean I am wrong. When I am hired by a company, my responsibility is to serve my employer with excellence. I can choose to allow someone else to think he is right. In my capacity of good will ambassador for my organization, when I choose to allow someone else to believe I was wrong, then I am simply doing my job well.
How can you create goodwill today?
Are you willing to lay aside being right for the greater goal of creating goodwill?