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The Busy PT's Guide to Finding Balance

Lording isn't Leading

Published June 9, 2011 1:33 PM by Janey Goude

Within the responses to Jason Marketti's March 9, 2011, article, "In Charge," I noticed two groups emerge: Those who promote a director that manages the department and those who believe a director should manage his employees' clinical decisions. These represent two types of directors, only one of which is a leader.

Directors who believe it is their role to tell employees how to do their jobs are lording their authority over their staff. These directors are seeking power or control, not pursuing leadership. Leaders don't tell staff how to do their jobs - they equip them to do their jobs more effectively and efficiently.

Specific to a physical therapy department, it is the responsibility of the staff (DPTs, PTs, PTAs and techs) to take care of the patients. The director's responsibility is to take care of his staff by supporting them with the tools they need to fulfill their duties.

A director must be skilled in management. If the director does not have equal or greater expertise than his staff, he cannot be a clinical resource. So, one of the tools he must provide his staff is a clinical resource. However, the most effective tool a director has at his disposal is the ability to serve. Service is the hallmark of leadership.

What are your experiences with lording directors versus directors who lead by serving?

4 comments

Well said, Dean!

Jen August 4, 2011 3:29 PM

Maybe I'm missing the point here. It seems to me that the PTA as director question was asked and answered in the comments on Mr. Marketti's article. Ms. Goude seems to be asking a question based on leadership style which was inspired by that article. Two different things really, aren't they?

1. A PTA could make a great director and a DPT could make a lousy director or vice-versa. Being a director is a different skill set.

2. No matter how much experience a PTA director has, they can NEVER evaluate a patient. That is the law.

3. Well experienced PTAs could indeed serve as a clinical resource to some DPTs in some areas. A DPT does not mean one graduated knowing everything.

4. A director needs to provide their staff with the necessary tools to do their jobs; guidance, motivation, the ability to stand up to upper management when required and the ability to stand up to the staff when required (and the ability to know the difference), to direct them to the right clinical answers because nobody knows them all, the ability to let go and let staff grow, the ability to remind staff that healthcare is a business after all and certain parameters have to be met, the ability to make their staff excel.

I heard from the clinical director of one place I worked in the Bronx when I was rehab manager there, "If morale is low and turnover is high, productivity is in the basement and sick leave is through the roof, there is only one place to look for the problem...management."

Dean Metz June 10, 2011 11:57 AM

Some leaders/managers will be surounded with those who have more expereince and/or knowledge than themselves so they can make more informed decisions.  

The director has a responsibility that some PT's may not want to take on.  If a PTA wants it let them.  A new grad DPT director will not necessarily be a clinical resource for a PT who has 20 years experience in pediatrics, home health or wound care will they? Will this make them a poor manager because they lack the ability to be a clinical resource?

I guess a PTA couldn't be any worse than some of the PT's that have tried to direct a department (and failed) or run a business (into bankruptcy).

Karen June 10, 2011 3:51 AM

Just reread the comments to that article you mentioned. All comments made good points. Your thought provoking article seems to be of your own making. Since you are a retired OT, perhaps you are blogging for the sake of writing/blogging? Are there no other topics to write about in this edition? Stirring the pot is not always the way to go... especially if the pot has been cooking for months! Please move on an enlighten us on some new ideas. Looking forward to the next edition.....

Sue June 9, 2011 4:23 PM

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