Welcome to Health Care POV | sign in | join
The Busy PT's Guide to Finding Balance

Tipping

Published March 7, 2012 12:37 PM by Janey Goude

Our economy has been fodder for many a conversation and debate. Companies are closing. Executives are working jobs beneath their qualifications. People are coming up with creative ways to enhance revenue streams.

Employers have long used tipping to augment income. Some even reduce the employees' wages, expecting clients will make up the difference with tips. An additional benefit tipping provides is a built-in incentive program: it rewards employees who provide superior customer service.

What are the criteria for tipping? Do the criteria change with shifting economic tides?

What service providers do you tip: hair dresser, masseuse, bellhop, taxi driver, spa service (waxing, facial)? What about at restaurants - do you tip for eat-in, take-out, drive-thru, stalls at drive-ins? Why do we tip these professions and not others?

How much do you tip: 10 percent, 20 percent? Does the tip depend on which service provider you are tipping? Perhaps a hair dresser gets a lower percentage tip than a waiter. Do you use a sliding scale depending on how good the service was?

At a restaurant, our family tips perfect service at 20 percent. We base 10 percent on technique (how long does my glass stay empty, how is our meal paced) and the other 10 percent on attitude (do they act pleased to serve or do they act like they are being inconvenienced?). I know someone who doesn't tip when he goes out of town. His rationale: he will never see that service person again.

How has the economy affected your company's compensation program? Does your employer use creative revenue enhancement?

10 comments

Dean,

Good points. I'd add that marrying a waiter brings similar insights!

Jane Goude March 8, 2012 3:56 PM

Jeanne, I would like to add that from your description, your son sounds like a professional at his work (at the very least displays a professional attitude). Kudos to him for waiting tables! He will always now appreciate good service, often understand when things don't go right that are not within the waiters' control, and will never tolerate poor service again. It will make him better at whatever he chooses to do in the future.

Dean Metz March 8, 2012 1:19 PM

My comment was to Jeanne.

Thank you for clarifying this, I apologize for the confusion and or misunderstanding.  

Jason Marketti March 8, 2012 9:24 AM

Jason,

Though you addressed your comment to me, I believe you were responding to Jeanne. An understandable point of confusion.

Thanks for the input.

Jane Goude March 8, 2012 12:13 AM

Jeanne,

Thanks for weighing in. Appreciate your comment.

Jane Goude March 7, 2012 11:04 PM

Janey,

You are right not to accept tips, however, in some instances not to accept the tip is more offensive to the client.  I reported the tip and it was used for a holiday party.  Because of my exceptional service to a client the facility had a wonderful party. Is that so bad?

Jason Marketti March 7, 2012 11:02 PM

My son is a waiter helping to put himself through college and to save up for a car. He doesn't change his service whether his "guests" are local or from out of town... all for a little over $2/hour plus tips.

  Dean, Your comments are always insightful.

   Jason, honestly...I hope my son never waits on you! That "out of town" attitude is awful. We as PT's should never accepts tips. We are paid professionals.

Jeanne March 7, 2012 8:40 PM

Dean and Jason,

Thanks for weighing in on tipping in PT. I find the topic intersting on multiple levels. I'm interested to hear how the chatter on this progresses!  Appreciate you guys taking the time to share your perspectives.

Jane Goude March 7, 2012 8:15 PM

As someone who worked their way through PT waiting tables, I take great offence to your friend who doesn't tip because they won't see that person again. In many states, labor laws allow employers to pay less than minimum wage in occupations where tipping is customary. When I worked as a waiter in New York, I earned $1.00 an hour. That was the standard no matter which restaurant I worked in. I then had to split my tips with the bartender and they bus staff. If I made $100 in a night, I went home with $80 after splitting tips. That isn't a lot for the amount of labor involved. Although I don't know the current salary standard in New York,  I do know that they still don't have to provide minimum wage.

This poses an interesting idea. What if PTs were paid $1.00 per session by third party payers? The patient then could decide what your service was worth and pay that amount. Your degree wouldn't matter, your previous successes wouldn't matter, and if your ultrasound machine wasn't working that day, it would probably be reflected in your "tip". At the end of the day you would have to split your tips with the PTA, the aide, and the receptionists. Now THERE is a true market economy!

Can't wait for responses to this one.

Dean Metz March 7, 2012 4:33 PM

Steve Dublanica's book, "Waiter Rant" changed my perspective on how much I tip and what to expect when going out to eat.  I have been tipped for my services in therapy when working for wealthy clients.  I turned the money over per my employers requirements not to accept gifts over $5.  

I can agree with your friend, if you will never use a service again why tip, however, if the service was exceptional a tip should be proffered.  

Jason Marketti March 7, 2012 1:34 PM

leave a comment



To prevent comment spam, please type the code you see below into the code field before submitting your comment. If you cannot read the numbers in the image, reload the page to generate a new one.

Captcha
Enter the security code below:
 

Search

About this Blog

Keep Me Updated