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The Busy PT's Guide to Finding Balance

Diagnosis Mystery

Published January 16, 2013 4:02 PM by Janey Goude

Lesson of the week: Never assume that people doing a job have been educated or trained for the position they hold. This is a particularly frightening proposition in medicine.

The hospital registration lady asked me to review the admission paperwork for accuracy. Most everything was in order. I updated one piece of personal information. Then I saw the diagnosis: Pure Hyperglycemeredemia.

I was stumped. I readily admit my scope as a physical therapist is limited. However, I've had enough education and seen enough as a practitioner that I usually recognize medical words, even if I can't remember exactly what they mean. I figured "hyperglycem-" should have something to do with high blood sugar, which I've never come close to having.

So, I told the registration lady I thought my diagnosis might be incorrect. She shrugged it off, making no attempt to inquire about or correct it. When I got to the prep area, I asked the nurse.

She laughed and said, "I was going to show that one to the other nurses. I've never seen it before. I'm pretty sure it isn't even a word. The people who input this don't have any medical training. Sometimes they get carried away. We see some crazy things, but I haven't seen anything quite that creative. Don't worry; I can change your diagnosis to something appropriate for the procedure."

Medical establishments won't hire people with advanced medical degrees to input admission data, but they should require a minimal level of competence and integrity of employees who handle medical information. Since that obviously isn't the case, here are my personal takeaways:

1. When I receive information about a client -- information that was documented by someone other than the client -- I won't assume it's correct.

2. I won't be annoyed when professionals ask me the same questions their colleagues have already asked. In the past, this act has felt like an inconsiderate waste of my time. Now I'll appreciate this measure of accountability.

Don't assume others have been conscientious in their preparation of your information. Current news is replete with warnings to be careful with personal information from a security perspective. Be as vigilant about reviewing your medical information.

4 comments

Thanks for your comment, Dean.

Janey Goude January 20, 2013 10:41 PM

Jason,

Thanks for your comments.

Good point about typos. I'm not sure this was a transcription error. It wasn't a note, but a hospital registration form. I have no knowledge of how those are completed. I do have friends who are transcriptionists. They echo your sentiments about unintelligible moments within the physicians' recordings.  

Yes, of course I've made errors. As recently as typing this response! However, the fact that human error exists doesn't negate the damage those errors can do or lessen the importance of holding workers accountable. It is all the more reason for being selective in hiring employees for those positions, considering only competent applicants with high integrity.

That said, the typo examples you provided are of a different nature than the one referenced in this post. Most anyone would know what your errors were supposed to be. My best guess is that my diagnosis was supposed to be hyperglyceridemia. Changing the root of the word (from glycer to glycem) completely changes the meaning.

Consider the example you gave about preventing the nurse from giving you an incorrect medication. What if instead of you, it happened to your wife or one of your children? What if that loved one had been unconscious and the medication had been going into an IV? What if the diagnosis on the record was incorrect and supported administering the wrong medication? What if that medication caused your loved one to suffer complications or perish? A similar scenario actually happened to a friend of mine. The nursing staff likely felt they were doing the best they could. They certainly didn't set out to kill their patient. It was human error.  

Your example is the perfect illustration of why we should do our due diligence. You made an excellent suggestion of reviewing your medical record periodically. Thanks for sharing that!

Janey Goude January 20, 2013 10:40 PM

Always double and triple check information especially in the medical field.  I was in the hospital and a nurse was about to have me consume a stange liquid until I questioned her and she realized I was not her patient.

About the wrong diagnosis, the typist might be under constraints for productivity and erroneously misprinted the diagnosis.  How many times have I written "giat", "pateint", or placed too many letters in a word?  The reviewers probably had a field day with my notes.  Have you ever misprinted a word?

A typo can easily be fixed once the MD corrects it.  If the typist is listening to a transcription the MD's words could be muffled or indecipherable so they do the best they can.  There are many typos with MD/PT notes but it does not make the information wrong.

And it is always good, no matter how irritating for the patient, to get the information first hand.  Also,  look through your medical chart at least once a year, you can add addendums to your medical notes.

Jason Marketti January 19, 2013 12:24 PM

Good story! Yes, patients are often annoyed at the amount of times we repeat questions about diagnoses or other things. The truth is we can't trust that it has been entered or coded correctly. Safety first, even if exasperation is the price.

Dean Metz January 16, 2013 5:25 PM

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