Welcome to Health Care POV | sign in | join
PTA Blog Talk

A Connection Made

Published May 22, 2012 5:14 PM by Jason Marketti

I went into a shop for a service. The person behind the counter immediately greeted me and welcomed me to the store. I was shortly introduced to the owner, who was polite and professional and encouraged me to ask questions about their services. The owner actually anticipated some of my questions and I figured she had been down this road before when she answered questions like she was reading from a script. But it sounded so natural and she made it look good.

Then I realized I do this same thing at work. I usually have several standard responses for people with questions (it varies slightly but the content and message are the same). And I think I sound natural and make it look good too while saying those things. What I really enjoyed about my visit to this shop was the small talk about cars, places lived and family backgrounds. This lady made an immediate connection, ran with it and did a superb job. I left feeling like her "bestie."

Now, I can make a connection; I can talk about cars, places lived and family backgrounds with patients all day long; but seldom do I become their best friend. I learned from this lady last Saturday -- she taught me about customer service and how I can improve what I do with my patients (customers). Although we are not in the same line of work, we both provide service for people. We both have to make a connection so the customer is satisfied with our work and will tell others about the positive experience they had. I certainly have.

And what was the lady's line of work? She is a tattooist.


leave a comment

To prevent comment spam, please type the code you see below into the code field before submitting your comment. If you cannot read the numbers in the image, reload the page to generate a new one.

Enter the security code below:


About this Blog

    Jason J. Marketti
    Occupation: Physical Therapist Assistant
    Setting: San Jacinto, CA
  • About Blog and Author

Keep Me Updated

Recent Posts