December 2009 - Posts

Happy 2010
by Lisa West

As we approach the New Year, I am compiling a list of "resolutions" for my personal and work life. I'm not sure what my goals are in achieving them, or if I will be content with simply putting more thought into these areas. 1. I want to be content with Read More...

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Performance Reviews
by Lisa West

For the first time I will be participating in a formal performance review for a real job! I've only been working for about six months now, and this seems like a big step in my career. It's important for me (as an employee in any career) to reflect on Read More...

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Therapist’s Needs
by Lisa West

An old classmate of mine called me last week and asked my opinion about a situation he experienced at work. I'd like to describe what happened, and ask you for your input, advice or what you've experienced. At my friend's clinic, two therapists are staffed Read More...

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Planetree and Service Recovery
by Lisa West

In the last two days I've had a lunch inservice discussing service recovery and conflict resolution; followed by a full-day Planetree Retreat. Many of the topics discussed at these retreats overlapped each other, reinforcing some basic ideas which represent Read More...

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Patient-Driven Feedback
by Lisa West

Obviously, we all want to provide the best care for our patients. We want to ensure our patients' goals are achieved and we tailor therapy sessions to their preferences to enhance the healing process. How do we know if we are doing a good job? How do Read More...

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