Obviously, we all want to provide the best care for our patients. We want to ensure our patients' goals are achieved and we tailor therapy sessions to their preferences to enhance the healing process. How do we know if we are doing a good job? How do we know if we are meeting or exceeding our patient's expectations? How do we become better therapists if we don't ask our patients for feedback?
In many outpatient clinics patients are asked (at various times) to assess their therapist, the clinic environment, the ease of scheduling appointments, and other factors that effect patient satisfaction. The information received from the patients directs changes in the clinic. Clinic owners seek feedback regularly to keep business steady.
In an inpatient setting, however, this is a little more complicated. Asking patients for feedback can be overwhelming considering the numerous medical complications and discharge barriers that patients need to consider. Furthermore, there are some patients who are only hospitalized for one or two days and may not have a firm opinion about PT or OT.
It's undeniable that patient feedback is important. Our quality drives patient satisfaction and aides efficient and effective therapy session.
How does your clinic ask for feedback? Do you ask your patients in an open discussion if you can make their experience better? How does your clinic use that feedback?