No Shows and Cancels
I had dinner last night with some coworkers, including one of my PT colleagues who works in an outpatient setting. We were discussing our productivity, and started to mention the role no-shows and cancelations have on our daily productivity. I have completed observation hours at a few outpatient clinics, and through my clinicals I have learned that every outpatient clinic tends to handle this aspect of their clientele differently.
So instead of blabbing this week about my thoughts on these topics, I'm hoping I can get some feedback from you. How does your clinic incorporate no-shows and cancelations into your productivity? Ultimately, do these patients impact your overall performance as an employee? Does your clinic have rules set up to prevent this from happening? What do you think about all of this?