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PT and the Greater Good

My First Complaint...

Published August 27, 2013 1:10 PM by Dean Metz

You may recall that I recently traveled to Britain and back for a job interview. I was "short-listed" after what should have been a thorough review of my application and curriculum vitae. As it turned out, the position required recent experience in acute care and in an ICU in particular. My rejection letter stated that although I excelled in my management experience and responses in the interview, I was rejected because I didn't have enough recent acute-care experience.

Didn't they read my CV? My experience is listed in time order with time frames. Wouldn't it have helped to mention in the advertisement that this experience was required? I was inappropriately called in for interview, at considerable expense. At first I thought, "Ah well, that's the risk one takes." As I reflected on the matter, I realized the NHS Trust had failed in its duty of care to a potential employee and indeed caused me financial harm through improper action.

I have filed a complaint with the trust and requested reimbursement for my expenses. I received an email from the complaint department stating it has been passed on to human resources. I've not heard from them yet. When I return a week from today, if I've still not heard anything, I'll file a complaint with the Care Quality Commission. That might get some attention!

Let's see if I can get my money back!

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This is very poor management of the hiring process. But, if you complain too much and demand reimbursement, will that put a "red flag" next to your name for future job searches? I don't know how the UK operates so I may be far off base with this comment. Good luck in your search.... hope it is a brief one.

Jeanne September 3, 2013 5:09 PM

I sympathize.  It would be nice if employers were clear what they were looking for.  Most of the ones I've read lately mention new grads.  I would congratulate you on getting the interview but that created a hardship in and of itself.  Try to look on the bright side. At least you got your name in front of them.  Maybe that will help if another more appropriate opening comes up.  Good luck.

Toni August 27, 2013 6:15 PM

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About this Blog

    Dean Metz
    Occupation: Staff Development Specialist
    Setting: New York, NY – Newcastle Upon Tyne, Great Britain
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