My First Complaint...
You may recall that I recently traveled to Britain and back for a job interview. I was "short-listed" after what should have been a thorough review of my application and curriculum vitae. As it turned out, the position required recent experience in acute care and in an ICU in particular. My rejection letter stated that although I excelled in my management experience and responses in the interview, I was rejected because I didn't have enough recent acute-care experience.
Didn't they read my CV? My experience is listed in time order with time frames. Wouldn't it have helped to mention in the advertisement that this experience was required? I was inappropriately called in for interview, at considerable expense. At first I thought, "Ah well, that's the risk one takes." As I reflected on the matter, I realized the NHS Trust had failed in its duty of care to a potential employee and indeed caused me financial harm through improper action.
I have filed a complaint with the trust and requested reimbursement for my expenses. I received an email from the complaint department stating it has been passed on to human resources. I've not heard from them yet. When I return a week from today, if I've still not heard anything, I'll file a complaint with the Care Quality Commission. That might get some attention!
Let's see if I can get my money back!