“Some people are like seagulls…”

Ever met anyone who's like a seagull, that when something is wrong they fly in, make a lot of noise and crap on everything? Sure! Everyone knows someone like this! 

How many times has a coworker come in to the department complaining about their workload or interaction they just had with a physician or nurse, get the group stirred up and then walk out?  This is certainly not fair to the rest of the staff that has now just had their emotions thrown for a loop and now need to finish their shift. 

Seagulls certainly need to control their emotions, yet I have found many are not aware of the impact they have on their surroundings! 

But what do we do?  How do you react to this as a manager or coworker? 

A proverb states, "A gentle answer turns away wrath but a harsh word stirs up anger."  In other words, how we respond as coworkers or managers is very important. 

First, coworkers need to call Seagulls onto the carpet and let them know that this is not acceptable behavior.  Management must also address this immediately and not let this escalate into a morale breaker.

Many times there is an issue behind the issue. This, my friend, is an opportunity to gain respect with your staff.  Call the person into the office and point out the issue.  Remember to be quick to listen and slow to speak or become angry. Help the Seagull by finding out what is causing their negative attitude.  Is it financial difficulties, home issues, emotional issues or just burn out? 

Be careful as you do not want to violate someone's right to privacy. However, if it affects their work performance or the work performance of those around them, then it is your business to address the situation. 

Often just taking the time to listen will open the door to communication.  Don't get so caught up in meeting deadlines or crunching numbers that you forget the number one asset: your staff.  They need you...and you need them.  Build a bridge and you will have an employee for life. 

When I used to live in Florida, I found out that Seagulls aren't bad.  You just have to know how to live with them.