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Juney’s World: First Year on the Job in Radiology

Advice for Students
November 19, 2009 3:47 PM by June Ammirati

As a student, if you have a chance to choose a final rotation while in school, go out on a limb and try out an area that you are weak in or know little about. This is what prompted me to choose CT. I only had a quick, six-week rotation through CT, and it was cut short by the end-of-the-year holidays. My didactic training in CT was also limited, so it encouraged me to spend time reading about it on my own. Boy, has this come in handy. I found several CT chapters in my X-ray books; this gave me a great foundation for the knowledge I would acquire once on the job.

As the two-year program comes to an end, most students are busy studying for the registry and don’t need outside distractions like trying to learn a new modality. Try to push yourself. You will benefit from this down the road. It’s like a good workout in the gym: It’s easy to stop when you are tired, but you must persevere and do that last three reps or last five minutes on the treadmill. This is when the most benefit to your body occurs and where the most personal growth takes place.

You might end up working in CT, MRI or angiography, and there is no better time to try something new than as a student. At that time, you have less responsibility for what you are doing than when you are an actual employee and have your license.

For all of you students, be sure to check out the student center located under the “education/events” tab on our homepage (http://imaging-radiation-oncology.advanceweb.com/Article/Professional-Associations.aspx?RPID=19). Here, you will find links to major state and national imaging societies that will help you with your transition from student to professional technologist/imager.

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Excellent Customer Service
November 13, 2009 10:59 AM by June Ammirati
Tampa General Hospital, my home away from home on the weekends, does a great deal to ensure that all employees provide the best customer service to all of our patients and visitors. This week, I attended a four-hour training off site at a beautiful hotel on the water. A delicious dinner was also provided, and we even got paid for our time.

The emphasis was on things that I think we all forget to do, especially when we are busy and tired. They reinforced not saying things like, "I’m sorry, we are short-staffed," or "It's not my job." Instead, it would be better to say, " I’m sorry things are running a little behind today; let me find someone who can help you." These might seem like simple concepts, but I hear these types of comments quite often.

The majority of the workshop's focus was on what you should do from the moment you encounter your patient until you part ways. It is so important to first acknowledge your patient by making eye contact and smiling. I also like to place my hand on the patient’s shoulder if it seems appropriate. Next, we must be sure to properly introduce ourselves and then explain the procedure to the patient, including length of the exam and how long it will take to get the results. Finally, a thank-you should include a goodbye statement like, "It was so nice to meet you, and I sure hope you are feeling better soon." Also, make sure the patient is comfortable by getting her an extra blanket or glass of water, if needed.

All of us visit the doctor or are in the hospital at some time or another, and I think this is the most valuable way to see what it’s really like from the patient’s perspective. If you’ve seen the movie Patch Adams, you’ll remember that all of the new doctors are made to live in the hospital as patients for one week. What better way is there to get this point across?  

In many radiology-based jobs, our time with our patients is brief, so we must make every second count.
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Back to Work
November 6, 2009 7:52 PM by June Ammirati
It was a good weekend away from work. I was able to spend time with family who I don't normally get to see. Some folks even showed up who I haven't seen in over fifteen years. The occasion of putting up my father's headstone and having a memorial for him was a sad one though. I can't believe he's been gone for a year now. He never got to see me graduate or learn that I got a great job in CT.

I return to work tonight. I have just about adjusted to going to sleep and waking at regular times so I'm sure this weekend will be a tough one for me. I love the job but the long, overnight hours are very difficult.  It was so nice to wake up by 7am each day I was off. I have missed the peacefulness and solitude that comes with rising early. It was nice to enjoy it even if only for a handful of days.

The last shift I worked was the night before Halloween and it was the busiest shift I have worked to date. I continue to find it amazing how careless so many people are each and every day. This has made me a more cautious person, especially on the road when I drive since the majority of people I see have been involved in a car accident.

As I continue to mourn the loss of my father while starting a new chapter of my professional life, I try to take comfort in thinking that somehow he knows of my accomplishments and is proud of me.   

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Time Off
October 29, 2009 2:07 PM by June Ammirati

Not only am I enjoying my new career more and more each week but I am so grateful to have all of the benefits that come with a full time position. My benefits recently kicked in and I am saving a good deal of money each month on prescriptions and doctor's visits.

One thing I haven't had since 1997 is paid time off. I took my first weekend off this coming weekend to enjoy Halloween but mainly because it's the one year anniversary of my father's death and we are having a memorial for him and finally putting up his headstone.

My father told me about the doctor visits, x-rays, PET and CT scans he had as he was dealing with aging. He told me how important it was for him to have the person who was performing the exam on him tell him what to expect. I always think of this when I am working with my patients and it makes me smile. 

He passed away a year ago yesterday and I am still struggling with the many emotions that come with losing a parent. I am so grateful to have the time off of work so I can be with my family and I appreciate the support of my co-workers during this difficult time. 

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Diagnosis Humor
October 22, 2009 8:03 PM by June Ammirati
Growing up the daughter of a college English professor I quickly learned the power, beauty, and often humor of the written word. A well written poem is as brilliant to me as a famous painting. One task I have at work is to read the nurse's and doctor's notes charted on my patient before performing the ordered exam.

The reasons why people come to our ER are often a bit humorous but how this is interpreted and written is where the true laughs lie. For example, we had a patient brought in with a Police escort but no where in the notes could I find out why. As I read further she was complaining of abdominal pain and the associated nausea and vomiting. Charted was that she had a nemesis.

I quickly began to laugh out loud wondering if she had actually vomited or if she perhaps got into a fight and thus her Police escort. Something so seemingly simple as misplaced letter spacing between words provides me a great deal of entertainment during an otherwise busy and stressful shift and for this I thank my mother.

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I Feel Like I Belong
October 15, 2009 7:43 PM by June Ammirati
I am finally starting to feel like part of the "CT family." I am growing closer to many of my co-workers. It is a small group of us who work only weekends and it has taken a little while for this to happen. This past weekend culminated in my birthday and one of my favorite colleagues got me a delicious cake and card signed by everyone I encounter each weekend. They sang to me and did a fun New Year's Eve-like countdown with me as 12:01am rang in my birthday early Monday morning.

Being the newbie hasn't been easy but I think I've finally won these folks over. Having to work sixteen hours lends itself to so much stressful work that we must learn how to have fun together as well. In addition, I'm also getting to know the ER nurses, doctors, and other important staff. Feeling connected to who I work with is a necessity for me. In all of my previous jobs my co-workers became my extended family and I am delighted to see that the same is happening for me again.       

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Meeting Special Needs
October 8, 2009 1:02 PM by June Ammirati
I recently had the pleasure of taking care of and scanning my first legally blind patient. Having worked with special needs children in previous jobs I had no reservations about treating this patient. Most patients are usually in pain and scared to have their first CT so you can imagine how nervous she must have been not being able to see the people around her or her surroundings.

I quickly put her at ease by acknowledging her blindness, figuring out what she could and could not see, what her apprehensions were, etc. She told me when I got close she could see my face. I also pulled the power injector close so she could see it also. I then described the lay out of the room to her.  

She had never had a CT or the IV contrast before and was very scared. Trying to describe the warm feeling of the contrast was particularly difficult because of her trepidation. I kept answering all of her questions even if they got repetitive and kept reassuring her that she was going to be fine. I told her I'd be in the room with her during the initial stages of the contrast to make sure she was okay. Her nervousness was made worse by her terrible jaw pain. She was having a CT of her neck with contrast.

The exam was over before she knew it and she was so relieved. I got her back on her stretcher and she took my hand and told me I had a wonderful bedside manner and couldn't stop thanking me for taking such good care of her. Going above and beyond for a patient, friend, or stranger always brings me a great deal of personal gratification. I'm glad I've learned this valuable lesson early on in my life.   

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Waist Management
September 29, 2009 4:18 PM by June Ammirati
It has been a good week for me. I got my seasonal flu shot and am eagerly awaiting my H1NI flu shot. I have never got a flu shot before but since I got so sick with the flu last December I decided to get one this year. I come into contact with numerous patients who have various illnesses so I try to take every precaution possible. Washing my hands is my best line of defense and I want to do anything I can to stay healthy. Eating healthy, exercising, and trying to get enough sleep each night can only take me so far. I have also tried to use food as my medicine for many years and so far so good.

Most of the patients I see are overweight and/or obese and I have to wonder how much of what ails them stems from their weight and unhealthy lifestyle. When it takes four adults to slide a patient to the CT table I know there is a problem. It's hard not to be extra frustrated and have some prejudice because my back is ultimately paying the price for other people's bad choices. Some patients are so large they cannot fit into the scanner. Also, I have found that when using our usual protocol for a CTA chest the parameters along with the whole study have to be adjusted to accommodate a larger patient. I recently read that the young generation now may be the first to live less time than their parents. Obesity has sadly become an epidemic in our country and it adds many challenges to those of us working in healthcare.     

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Ethical Dilemmas
September 18, 2009 6:59 PM by June Ammirati
Recently the number of infants and children I’m scanning seems to be increasing. This population presents many challenges for me and my co-workers. How do you get an infant to stop crying and hold still long enough to get a diagnostic study? How do you deal with the scared parent(s)? Also, is a CT scan really the best option for a child due to the high levels of radiation?

I have found that swaddling an infant as tight as possible and allowing the parent to stay in the room, shielded of course, is a great option. Even if the infant closes her eyes she still knows her mother or father is nearby and this brings her great comfort. This is also helpful for the parents because they can see that their child is okay. Despite the fact that the child is the patient, the parent needs just as much attention and care. Often just a few reassuring words, a pat on the back, and a reassuring smile can do wonders.

There are many debates over the use of protective lead shields for patients receiving a CT. This makes it difficult for me as a technologist because we are taught to first do no harm. Some say that the shields trap the harmful 360 degree radiation and others contend that the shields provide adequate protection, just like they do in diagnostic x-ray. I’m not sure what to believe so I will continue to read more on the subject.

And one final ethical concern I’ve encountered is how I feel about scanning a pregnant woman. Last week I scanned a young woman in her early 20’s who was eighteen weeks pregnant. She had signed the numerous consents, discussed the risks with her physician, and didn’t seem concerned about her pending CT. We also had to administer rectal contrast to her. The lead technologist told me that if she was any further along in her pregnancy it would be best to have the Radiologist give the contrast to make certain no harm comes to the fetus.

Each patient presents with special issues I have to take into consideration before the scan begins. I always take my time and assess any risk factors or special concerns that could potentially put the patient or the family in harm’s way. Being a good listener and staying in tune with the patient’s body language are keys to a happy patient and a successful scan.     

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Alternate Contrast Routes
September 11, 2009 11:38 AM by June Ammirati

With any job there are always tasks that are not performed often and that are not very enjoyable. I encountered one such task recently, administering rectal contrast. It is used instead of oral contrast when a patient can’t tolerate drinking it or when the doctor suspects a particular diagnosis. The patient I was working with had a fistula and the use of rectal contrast proved to be very helpful in making this determination.

I also had to give this patient IV contrast. She was a trooper and tolerated both routes of contrast very well. This is a time when it’s very important that I extend that extra bit of compassion to my patient, pulling out all of the stops to ensure she is as comfortable as possible. Also, instead of sending her back to our holding area to wait for transport I always take patients who have received rectal contrast back to their room myself as quickly as possibly so they can use the restroom.

It is an uncomfortable procedure for all involved, especially the patient, but with a little extra reassurance and kindness you can encourage your patient to work with you and help achieve best possible exam results.


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Making Progress
September 3, 2009 9:29 PM by June Ammirati
There are so many differences being a student and actually working now as an employee in a Level 1 Trauma Center ER. The pace of the work varies greatly from shift to shift. This past Friday it was the busiest shift I've ever worked and I thought this would be a predictor of how the rest of the weekend would go. It turned out to be the slowest Saturday and Sunday I've seen thus far. I prefer a steady pace, especially in the early morning hours because this helps me to stay alert and focused. It's so difficult to just sit idle when I'm so exhausted. 

I'm getting a much better handle on some exams that initially challenged me like a CTA Chest to r/o a pulmonary embolism. We have a new protocol for this exam and I've finally mastered it. I ran a whole exam with no one's help and it was an excellent study. I was so proud of myself.

Now I need to turn my attention to CTA Head and Neck exams. The actual exam isn't that tough, it's just the post processing that's a challenge. I keep reviewing all of my angiography notes and am doing some research on line to make sure I at least know my anatomy.

I have found websites like www.chestx-ray.com/anatomy/CrossSections/CrossSection.html that have a mouse rollover option to learn anatomy, vessels, and arteries to be exceptionally helpful.

I am truly enjoying my time in CT and would recommend it to anyone, especially students who are eager to try their hands at something in addition to diagnostic x-ray.
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Call Security
August 28, 2009 5:51 PM by June Ammirati
Dealing with unruly and drunk patients can pose quite a challenge. They don't often understand that we are only trying to help them. They also don't listen well to instruction thus put their safety in jeopardy. On Friday and Saturday nights I see a good number of patients in the ER who are drunk, something I never look forward to.

For the first time last week I had to call security on a young, drunk girl because she insisted on escorting her friend who was the patient into our CT area. This is a HIPAA violation because we have a good deal of patient information visible at our work station. I was pleasantly surprised to see that security arrives in less than one minute when they are called.

With my extensive experience of working with psychiatric patients I wasn't scared, just very frustrated. I asked her a number of times to go to the waiting area but she refused. It's important to remember you can't reason with a drunk person. Also, the louder they speak the softer you must speak and the more calm you must stay if you ever hope to get through to them. In the end, this young girl was escorted away by three security guards, all much taller than her and each carrying a gun. I do wish this could have been avoided but it was necessary. I feel that my co-worker and I handled this the best we could as no one got hurt and the girl who needed treatment received it.  

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Human Kindness
August 19, 2009 5:43 PM by June Ammirati

Up to this point I've been so concerned with learning the technical parts of my job that I feel my patient care has suffered a bit. Working closely with patients has always been my favorite part of any health care job I've held. It's by far the main reason I work in healthcare and it can be such a rewarding experience.

I had a patient this past weekend who came to CT three times in one shift for multiple scans. He was very sick and the doctors were having trouble accurately diagnosing him. He had many previously diagnosed chronic illnesses as well but regardless of all of this he was in good spirits. He was difficult to move from his stretcher to our table, even though he was ambulatory. He was weak and had a significant pain in his lumbar region. He needed a great deal of patience and assistance, all of which I was only too happy to offer.  

You could look into his eyes and see his pain and frustration. It was also evident that he was embarrassed by his physical condition. I kept the mood light when appropriate and made him feel as comfortable as possible. I tried to make his return to CT each time fun. I made sure all of his needs were met and his expectations of his care were exceeded. I began by calling him by his first name and he thanked me for doing this. He said it made him feel more like a human being. The time I spent with him was the most rewarding of my long 16 hour shift and it made my exhaustion and all other complaints melt away. It reminded me of why I spent two years in school, why I took this job, and why being kind to another person is the greatest reward I have in life.

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Learning to Get Along
August 12, 2009 4:47 PM by June Ammirati

Working 16 hour shifts overnight poses many challenges like trying to stay focused and alert at 4am but it also poses the difficult task of trying to get along with co-workers during this extended period of time. I have already seen a few heated disagreements that thankfully ended well. If you put a handful of people together who are sleep deprived and stressed out I guess this is the eventual outcome.

It is difficult for me as the newcomer. I don’t want to take sides and I am only there to do my job. If I make a friend along the way that is great but that is not my objective. I really have to trust my co-workers and they have to trust me as well in this line of work or else we are all in danger, especially the patient.

I am also seeing the lazy side of a few people. They know that because I am new I need to learn how to scan so they are often eager to sit back and let me do the majority of the work. This is not fair to me at all and I am trying to put an end to it. During my long shifts, I have plenty of time to scan but I also enjoy the patient care aspect as well so I’m trying to do both. Most of my co-workers are okay with this now which is great but a few still need to be reminded that we are all there to work.

All in all I really enjoy who I work with so I’m trying to not let the few bad apples spoil the bunch. This is just another one of life’s challenges that offers me the opportunity to learn more about myself so that is what I intend to do.

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Still Learning
August 4, 2009 9:31 AM by June Ammirati

I had a very good weekend at work. I'm getting a little more used to the overnights and lack of sleep. Most important, I'm feeling much more comfortable doing the actual job. Overnight is the busiest time so working fast and smart is essential. My co-workers have been impressed with the pace I can keep since I'm new but I'm no stranger to hard work. We can go from five people in the well of "patients to do" to twenty in a matter of minutes. This can be especially challenging when it's 3am and I've been at work for twelve hours already.

We had a variety of patients this weekend but so many of the traumas were injuries to 25-35 yr old males from getting hurt riding motorcycles and/or ATVs. It also seems that abdominal pain was a popular complaint. I just can't believe that people come to the ER after having a stomach ache for only a few hours. I saw and heard more patients vomit on Sunday than I ever thought I would in one day.

Now that I am getting some of the basic exams down it's time to move on to the more complicated CTAs. We have different protocols for PEs and aortic dissections that take a bit of time to learn. The one for a PE is a little bit easier so I am tackling that one first. I  am also spending time at home studying my angio notes and diagrams from school. My boyfriend and I were watching Shark Week on TV last night and they kept talking about how important the femoral artery is when it comes to survival from a shark attack. He asked what that was so I got my notes out and went over that with him and also showed him the road map of all arteries and veins that are contained within the body. It was a great learning experience for both of us. I so much appreciate him taking an interest in my work. We continuously teach each other as we have such a varied base of knowledge. My mom always says the best way to truly learn something is to teach it. Wise words from the wisest woman I know.

 

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