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answering the phone correctly

Last post 01-28-2016, 1:10 PM by Darlene McGinnis. 0 replies.
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  •  01-28-2016, 1:10 PM

    answering the phone correctly

    As a HIT student about to graduate in the spring, I am doing my best to strengthen my weak skills.  One weak skill is answering the phone, knowing what I can and can't say when the caller wants information.  I don't want to break any privacy laws.  Also, how do you even know for sure you are talking to the person they say they are?  Can someone please shed some light on this topic for me?