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Community Server FAQ

Registration & Login

Why do I need to Register?

To take advantage of all the features offered by our Forums, such as setting your own avatar, tracking post counts, emailing users, private messages, and many others you will need to have an account. It only takes a few seconds to register, and it is recommended you do so.

How do I Register?

To create an account you will need to visit the Log-in link located in the top right corner, and complete the form for creating a new account. Here you will specify details such as your login name and email address, password and display name – if you choose to use one.

I have a Username and Password, How do I Login?

After successfully registering you should have a username and password. You can then visit the login page and enter your username and password to login.

I forgot my username and/or password.

If you forgot your username and/or password e-mail Melissa Matta, mmatta@merion.com, for assistance.

What if I’ve registered but still cannot login?

If you’ve registered and can’t login, check to ensure you have a valid username and password. If you are sure the username and password are valid, but still can’t login please e-mail Melissa Matta, mmatta@merion.com.

User Profile & Settings

What is a Profile?

A profile is information about your account that controls how you view information within our Forums. This includes details about posts you’ve contributed to, your avatar, a display name option, personal information you wish to share, as well as settings that control how you interact with this Forum site.

Why do I want to set my time zone?

Setting your time zone will enable the Forums to display all dates and time relative to your time zone.

How do I add Signature to my Post?

A signature is a message that is appended to the end of any posts you make in the forums. You can edit your signature from the profile page. This signature will then appear at the bottom of any messages posted by you.

What is an avatar?

An avatar is a feature of the forums which allows for an image to be displayed along with your posts.

How do I set my avatar?

You will see an avatar section when viewing your profile. From here you can complete the form to name the avatar you wish to use, either uploading an avatar or specifying a URL to your avatar. You will also need to enable your avatar for it to be displayed with your posts.

What is an e-mail alert?

An E-mail alert is a feature which will send emails to you when messages that you are subscribed to change. You can turn on/off e-mail alerts from your profile.

Why am I required to login to post, view members, or email other users?

This is primarily to protect the privacy of users who have shared their information or to prevent unwanted/unsolicited e-mails.

Privacy & Security

How do I change my Password?

Once logged in you can change your password from your Profile page.

How do I change my Username?

You cannot change your username. Please contact Melissa Matta, mmatta@merion.com, for assistance.

How do I change my email address?

Once logged in, you can change your private e-mail address from your Profile page.

What Profile settings are required?

The only profile setting that is required is your private e-mail address. This is the e-mail address that is used when you subscribe to the forums, when a forgotten username/password is emailed. The private email address is never shared or displayed publicly. If you wish to share an email address publicly, use the public email address field. The remainder of the profile settings is optional.

Navigation

What is a Forum?

A Forum is a grouping of related discussions. A Forum contains 0 or more discussions.

What is a Discussion?

A Discussion is a grouping of related posts. A Discussion contains 1 or more Posts. The first post becomes the Discussion and replies to the original post increment details on the Discussion, such as the reply count or last post.

What do the Discussion icons mean?

Discussion Icon Legend
Topic with posts you have not read.
Topic with posts you have read.
Popular topic with posts you have not read. A topic becomes popular after a certain number of views and posts (administrator defined).
Popular topic with posts you have read. A topic becomes popular after a certain number of views and posts (administrator defined).
Announcement you have not read
Announcement you have read
A pinned topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned.
A pinned topic with posts you have read. Pinned topics are displayed before other topics until they become unpinned.
A pinned popular topic with posts you have not read. A pinned topic with enough views or replies to become popular.
A pinned popular topic with posts you have read. A pinned topic with enough views or replies to become popular.
A locked topic with posts you have not read. Locked topics do not allow replies.
A locked topic with posts you have read. Locked topics do not allow replies.

When I view a Forum I don’t see any Discussions/Posts?

A forum may not display any discussions if there are no discussions in the forum or if filters on the forms have been applied and no discussions match the filter. An example of a filter is filtering to display discussions newer than a certain date, such as discussions new in the past 2 weeks.

I just posted a message, why don't I see it?

The moderators may choose to move, edit, or delete your post to ensure that the post is topical to the current forum.

What are the different icons next to each discussion?

The icons next to discussions when viewing a forum indicate different status. You can move your mouse cursor over these icons to see what the different status / types of discussions are.

What is a Locked Discussion?

A locked discussion is a special post that does not allow replies. Once a user locks a post or an administrator/moderator locks a discussion no more posts are allowed.

Can I sort Discussions when viewing a forum?

Yes, you can sort discussions when viewing a forum by Author, Replies, Views, and Last Post. The default sort for a forum is to display the newest discussions first (Last Post descending). To sort simply click on the Sort Posts option at the top of the screen and select your desired sort order and click 'Apply'.

I can’t access a forum I know exists.

If you are attempting to access a forum that you have visited before, but now receive an ‘unknown forum’ error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed.

Posting

What are Emoticons?

Emoticons are graphical elements that can be added within the body of a post to add emotions to the post. Common examples are the use of “smilies” within the contents of a post.

How do I post a new message to a forum?

When viewing the forums you should see an image button reading Create a New Discussion. Clicking on this image button will take you to a form for posting a message.

How do I reply to an existing post?

You can reply to an existing post using either the Reply or Quote image buttons displayed with the post.

My Post has words replaced with ***?

When word filters are enabled certain words that are deemed to be offensive are filtered and replaced with the ‘*’ character.

How do I add a signature to my posts?

See How do I add Signature to my Post? in the User Profile and Settings section.

How do I add an avatar to my posts?

See What is an avatar? And How do I Set my Avatar in the User Profile and Settings section.

Private Messages

What is a Private Message?

A private message is like email within our Forums. You can send a private message to other users within this Forum site that is visible only to them. No private information, such as the user's email address, is ever disclosed.