The CRM (customer relationship management) concept discussed in the article by Robert Manzo is interesting and worth exploring further.  

The risks, dangers and test methods of MRSA have been covered extensively by ADVANCE and other media. But despite the discussions among the medical community, its threat still exists and the infection continues to be spread in schools and hospitals. It's time to take discussions and education to another level. As a medical community and ...

The National Accreditation Agency for Clinical Laboratory Science (NAACLS) Web site might be a good place to start. http://www.naacls.org