Over the summer I made a major purchase at a home improvement retailer. To make a long story short, the vendor: lost my order data due to a computer power failure, delayed product delivery, ordered the wrong size product, forgot to collect payment from me while I was in the store (which meant I had to make an extra trip to the store), allowed the ...

In my last post on Sara Gruen's book ''Water for Elephants,'' I discussed the book's main character, 93-year-old Jacob, who lives in a long-term care facility. In the chapter where Jacob recounts his family's decision to send him to the facility, he says the dialogue between him and his children went like this: ''It's not a nursing home, they ...