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  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Value-Based Mobile Technology

    Two powerful forces have converged to change the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee-for-service model and the rapid development of mobile technology, allowing for continuous healthcare monitoring of patients beyond the clinical ...
    Posted to CRI Lab Quality Advisor (Weblog) on June 22, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Get Back to Basics: Ebola and Other Things

    It is extremely important to get back to basics in whatever we do. This simple edict is so often ignored because- well, because it is so basic. We tend to go for the complicated and glitzy. I thought about this truism when the CDC issued its new more rigorous guidelines this past Monday. There is nothing really complicated about the ...
  • Ebola Outbreak: What Do You Tell Friends?

    The most recent Ebola Virus outbreak has made the national news. This highly contagious virus of the family Filoviridae, genus Ebolavirus causes a hemorrhagic illness that approaches 90 percent mortality. This latest episode in West Africa has claimed the lives of over 600 people, but has made the news largely because it is ...
  • Contagion: A Nice Nod to the Lab Community

    I just saw the blockbuster movie Contagion and must say I was pretty impressed. When I watch a medical-themed movie, I always look at it with a critical eye. How factual is it? Is it authentic in terms of scenarios, equipment, procedures and vocabulary?I look for how realistically roles are portrayed. For example I tend to roll my eyes and become ...
  • Keeping up With the Swine Flu Pandemic

    You cannot turn on the TV or log onto any popular website like AOL without being greeted by the latest update on the swine flu pandemic. Over the weekend, I spoke with friends who were planning a vacation to Mexico next week and are now concerned about the wisdom of making that trip. Others are just scared to travel anywhere away from ...
  • CEO Issues Infection Challenge

    Paul Levy, president and CEO of Beth Israel Deaconess Medical Center, Boston, in his recent blog ''Running a Hospital,'' proudly published his hospital's nosocomial infection rate and boldly challenged other hospitals to do the same. He also threw down the gauntlet to insurance companies and state healthcare agencies. Nosocomial infections ...
  • Americans Use Internet for Health Information

    According to a recent study by the Center for Studying Health System Change, Americans are increasingly using the Internet to get health information. In 2007, almost 58 percent of the U.S. population--or more than 122 million people--sought health information from sources other than their doctor, as compared to only about 38 percent or ...