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When we discuss all the changes that laboratories have to
deal with—from technical and regulatory to evolving views of healthcare
delivery and service expectations—we must include how these affect customer
service. Customer service is involved in every phase of the laboratory operation;
it is the face of the laboratory and, thus, reflects ...
It is extremely important to get back to basics in whatever
we do. This simple edict is so often ignored because- well, because it is so
basic. We tend to go for the complicated and glitzy. I thought about this
truism when the CDC issued its new
more rigorous guidelines this past Monday.
There is nothing really complicated about the ...
most recent Ebola Virus outbreak has made the national news. This
highly contagious virus of the family Filoviridae,
genus Ebolavirus causes a hemorrhagic illness that approaches 90 percent mortality. This latest episode
in West Africa has claimed
the lives of over 600 people, but has made the news largely because it is ...
I just saw the blockbuster movie Contagion and must say I was pretty impressed. When I watch a medical-themed movie, I always look at it with a critical eye. How factual is it? Is it authentic in terms of scenarios, equipment, procedures and vocabulary?I look for how realistically roles are portrayed. For example I tend to roll my eyes and become ...
You cannot turn on the TV or log onto any popular website like AOL without being greeted by the latest update on the swine flu pandemic.
Over the weekend, I spoke with friends who were planning a vacation to Mexico next week and are now concerned about the wisdom of making that trip. Others are just scared to travel anywhere away from ...
Paul Levy, president and CEO of Beth Israel Deaconess Medical Center, Boston, in his recent blog ''Running a Hospital,'' proudly published his hospital's nosocomial infection rate and boldly challenged other hospitals to do the same. He also threw down the gauntlet to insurance companies and state healthcare agencies.
Nosocomial infections ...
According to a recent study by the Center for Studying Health System Change, Americans are increasingly using the Internet to get health information. In 2007, almost 58 percent of the U.S. population--or more than 122 million people--sought health information from sources other than their doctor, as compared to only about 38 percent or ...