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  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Millennials Redefine Quality

    The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are coming of age and gradually assuming their rightful place as both mass consumers and ...
    Posted to CRI Lab Quality Advisor (Weblog) on August 31, 2016
  • Controlling Specimen Identification Errors: A Quiz

    It is a well-known fact by now that most laboratory errors occur in the pre- and post-analytic phases of testing and that these errors can have a significant impact on patient care. Often, these activities do not occur within the physical confines of the laboratory, but in other locations—often by personnel not directly managed by the ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 26, 2015
  • Celebrating Differences

      There are differences all around us: at work, in society, and even in our own family or circle of friends. We tend to focus on the differences a lot. Just look at the news and see how all of societal ills are being blamed on those who are different from us.   This weekend I have been catching up on my reading. I just read ...
  • You Work for Yourself, No One Else

    My dad was so proud of the fact that he worked for the same employer for 40+ years. He was never late, was rarely sick and sometimes went to work despite the fact he was under the weather. He thought he was indispensable and that his employer really valued him. To him loyalty to one employer was huge.   He received a small ...
  • HHS Publishes Final Rule on Patient Access to Their Lab results

    Health and Human Services (HHS) has issued a final rule that requires laboratories to give patients access to their lab results. A few years ago Health and Human Services Secretary Kathleen Sebelius reaffirmed the Obama Administration commitment to patient-centered care.   A part of that initiative, she indicated, had ...
  • How to Overcome the Experience Requirement

    New graduates especially are familiar with the frustration of looking at an ad for a dream job only to see the dreaded ''experience required.''   In frustration, they argue, ''How can I get experience if no one will give me a job, a chance to gain some experience?'' But such frustration is not confined to new graduates. A colleague who ...
  • Just Ask

    About a year ago I met a very engaging and outgoing young woman. She is a successful business leader and a Harvard graduate. There is not much exceptional about this, perhaps, except she is from a rural village in Jamaica and is the first in her family of nine siblings to graduate high school. I was fascinated by her MBA from Harvard but could ...
  • A Simple Customer Service Aid

      There are so many customer service buzzwords that I thought I had pretty much heard them all. One method that I had not heard of until a week or so is a device advocated by the Studer Group. Called the Five Fundamentals of Service, the method uses the mnemonic AIDET (pronounced Aid it). AIDET stands for Acknowledge, Introduction, ...
  • Where is This Place Called Nirvana?

    Every organization these days has mission and vision statements. We all learn them at orientation. Some companies insist we wear them on name tags or ''buddy badges.'' Others have them plastered in elevators, hallways and in conference rooms. Everyone wants to be the ''provider of choice'' or something similar. Everyone respects patients and ...
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