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  • Mobile Technology in Critical Value Reporting

    One of the key areas of laboratory-to-physician communication is the reporting of critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life-threatening and require a rapid response from caregivers, any steps taken to improve this process impacts the quality of ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 17, 2016
  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Millennials Redefine Quality

    The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are coming of age and gradually assuming their rightful place as both mass consumers and ...
    Posted to CRI Lab Quality Advisor (Weblog) on August 31, 2016
  • Work Smarter Not Harder or Longer

     There is always so much to be done. Today's society is so fast-moving that it’s hard to accomplish every single thing on a day’s agenda. Working in the laboratory, we know that emergencies happen, stats keep coming in, instruments act up, and colleagues call out. It’s agreed we are expected to do more and more with less ...
  • What’s in it for Me?

    Lately, there has been a lot of talk about the importance of professional organizations on lab social media pages in response to CMS saying that nurses can perform high complexity tests. It seems to me that there is a lot of confusion about how professional organizations work. People are concerned that nurses will always out lobby us on issues ...
    Posted to New to the Lab (Weblog) on August 24, 2016
  • Going Mainstream

    I just found out recently that Jennifer Lawrence will play Elizabeth Holmes in a movie about Theranos.1  Now, I love Jennifer Lawrence and think she is a tremendous actress, but does a movie about Theranos really need to be made? In reality, we don’t even know how this drama is going to play out, so what could possibly be written up in a ...
    Posted to New to the Lab (Weblog) on July 5, 2016
  • What We Could Learn from Pharmacists

      I know our profession is unique and cannot be identically modeled off any other profession. However in both my personal and professional lives I often try to learn lessons and draw parallels from observations around me.   I have been in this profession for more years than many of my readers have been alive. I have ...
  • Rise Above the Negativity

    In April, one of my wonderful mentors, Rodney Rohde, PhD, MS, SV, SM(ASCP)CM, MBCM, and I co-wrote an article about removing the “hidden” aspect from the phrase “the hidden profession that saves lives” in honor of Medical Laboratory Professionals Week (MLPW).  The article was split into two parts, defining both the purpose and importance ...
    Posted to New to the Lab (Weblog) on May 25, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Trump’s 7-point Healthcare Plan, Part 2

    [Editor’s Note: This blog was originally contributed by ADVANCE staffer Valerie Neff Newitt.] Major news organizations have been quick to examine and critique the policy, and have noted that requests for further details from Trump headquarters have so far gone unanswered. The Los Angeles Times reported March 3 that, to date, the ACA “has ...
    Posted to ADVANCE Discourse: Lab (Weblog) on March 7, 2016
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