I know that sometimes I must sound like a broken record, but an incident in a Vermont nursing facility underscores why it is so important for nursing personnel to actively manage patient interactions. In Bennington, Vermont an 84-year-old woman suffering from dementia walked into the room of a 58-year-old man. The man was heard yelling, and ...

Over the summer I made a major purchase at a home improvement retailer. To make a long story short, the vendor: lost my order data due to a computer power failure, delayed product delivery, ordered the wrong size product, forgot to collect payment from me while I was in the store (which meant I had to make an extra trip to the store), allowed the ...