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  • Mobile Technology in Critical Value Reporting

    One of the key areas of laboratory-to-physician communication is the reporting of critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life-threatening and require a rapid response from caregivers, any steps taken to improve this process impacts the quality of ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 17, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • More Negative Press for the Laboratory

     A little while ago I wrote a blog in which I referred to a great, balanced, intelligent article written about the medical laboratory  and printed in The US News and World Report. That article was remarkable by its rarity. I asked my readers to respond directly to the writer, thanking her for a positive article. Many of ...
  • Healthcare, Separate and Unequal?

    Two items of news caught my attention this weekend. Tomorrow the Supreme Court will start hearing arguments about the constitutionality of  the healthcare reform law; the so called Obamacare.   Is the Patient Protection and Affordable Care Act (P.L. 111-148) aimed at bringing basic healthcare to more Americans  or government ...
  • CSI Effect Sends Wrong Signal to Patients

    In recent years the legal community  has described a phenomenon called the CSI Effect.Based on the popularity of television programs like CSI, jurors as well as the public at large have come to expect that  every criminal case can be solved definitively in a short time with clear proof of innocence or guilt. Very ...